Certificate II in Hospitality – SIT20316

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic operational knowledge and limited practical skills in a defined context. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops. Individuals may work with some autonomy or in a team but usually under close supervision. The qualification is suitable for an Australian apprenticeship pathway and for VET in Schools delivery.

 

Individuals with this qualification are able to perform roles such as undertaking mise en place prior to service, serving food and beverage to tables, preparing and serving drinks at a bar, selling beverages in a retail liquor outlet, attending gaming machines, providing housekeeping services, providing reception or front desk services, providing assistance in a catering operation. Possible job titles include bar attendant, bottle shop attendant, catering assistant, food and beverage attendant, housekeeping attendant, porter, receptionist or front office assistant, gaming attendant.

 

BBHT Hospitality

TRAINING REQUIREMENTS

To achieve the SIT20316 Certificate II in Hospitality, 12 units must be completed. This is made up of all 6 Core units, plus a total of 6 Elective units. For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.

 

LOCATION

Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.

 

COURSE DURATION

This course is structured through competency based training and assessment. Course duration is based on individual training requirements.

ENTRY REQUIREMENTS

Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no prerequisites for entry to this qualification.

 

DELIVERY MODES

This course may be delivered through a combination of class, workplace, self-paced and distance learning.

 

COURSE FEES

Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.

 

ENROLMENTS

Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 07 3117 9722 or 0409 890 298 or email info@bbht.com.au for details.

Participate in environmentally sustainable work practices Clean premises and equipment Provide housekeeping services to guests Prepare rooms for guests Receive and store stock

 

MANDATORY CORE UNITS

BSBWOR203
SITHIND002
SITHIND003
SITXCCS003
SITXCOM002
SITXWHS001
Work effectively with others
Source and use information on the hospitality industry
Use hospitality skills effectively
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices

PLUS 6 ELECTIVE UNITS

MUST COMPLETE 1 HYGIENE UNIT

SITHIND001
SITXFSA001
Use hygienic practices for hospitality service
Use hygienic practices for food safety

PLUS 5 JOB SPECIFIC UNITS

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

BAR ATTENDANT IN A CLUB OR HOTEL

SITHFAB001
SITHFAB002
SITHFAB003
SITXFIN001
SITXINV001
Clean and tidy bar areas
Provide responsible service of alcohol
Operate a bar
Process financial transactions
Receive and store stock

CATERING ASSISTANT

SITHCCC004
SITHFAB007
SITHKOP001
SITXINV001
SITXINV002
Package prepared foodstuffs
Serve food and beverage
Clean kitchen premises and equipment
Receive and store stock
Maintain the quality of perishable items

FOOD AND BEVERAGE ATTENDANT IN A CAFE

SITHFAB004
SITHFAB005
SITHFAB007
SITXFIN001
SIRXSLS201
Prepare and serve non-alcoholic beverages
Prepare and serve espresso coffee
Serve food and beverage
Process financial transactions
Sell products and services

GAMING ATTENDANT IN A CLUB OR HOTEL

BSBWOR204
SITHGAM001
SITHGAM002
SITHGAM004
SITXFIN001
Use business technology
Provide responsible gambling services
Attend gaming machines
Conduct Keno games
Process financial transactions

HOUSEKEEPING ATTENDANT

BSBSUS201
SITHACS001
SITHACS002
SITHACS003
SITXINV001
Participate in environmentally sustainable work practices
Clean premises and equipment
Provide housekeeping services to guests
Prepare rooms for guests
Receive and store stock

PORTER

BSBSUS201
BSBWOR204
SITHACS005
SITXCCS002
SITXLAN001
Participate in environmentally sustainable work practices
Use business technology
Provide porter services
Provide visitor information
Conduct basic oral communication in a language other than English

 Other Quality Training Programs Offered by BBHT

Certificate II in Hospitality | Certificate III in Hospitality | Certificate IV in Hospitality 
Diploma of Hospitality | Certificate II in Retail Services | Certificate III in Retail
Certficate IV in Retail Management | Certificate II in Kitchen Operations
Certificate III in Commercial Cookery | Certificate IV in Commercial Cookery
Certificate II in Tourism | Certificate III in Tourism
Certificate IV in Travel and Tourism | Diploma of Travel and Tourism Management
Certificate II in Skills for Work and Vocational Pathways

Short Courses Programs on Offer include

Responsible Service of Alcohol | Responsible Gambling Services
Responsible Management of Licensed Venues
Customer Liaison Officer Training Program | Food Safety | Food Safety Supervisor
Coffee Making (Barista) | Introduction to Bar Operations
Introduction to Gaming Operations | Introduction to Accommodation Housekeeping
First Aid | CPR | Emergency First Aid Response in an Education and Care Setting
Custom Made Programs

 

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