Certificate II in Tourism – SIT20116



BBHT_CertIITourism_Thumbnail_downloadThis qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

 

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business. Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.


Possible job titles include documentation clerk for a tour wholesaler or travel agency, museum attendant, office assistant for a tour operator, receptionist and office assistant for a professional conference organiser or event management business, receptionist and office assistant in a travel agency, retail sales assistant in an attraction, ride attendant in
an attraction.


No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


BBHT Hospitality

TRAINING REQUIREMENTS

To achieve the SIT20116 Certificate II in Tourism, 11 units must be completed. This is made up of all 4 Core units, plus a total of 7 Elective units. For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.

 

LOCATION

Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.

 

COURSE DURATION

This course is structured through competency based training and assessment. Course duration is based on individual training requirements.

 

ENTRY REQUIREMENTS

Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no entry requirements for this qualification.

 

DELIVERY MODES

This course may be delivered through a combination of class, workplace, self-paced and distance learning.

 

COURSE FEES

Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.

 

ENROLMENTS

Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 1300 170 434 or 0409 890 298 or email info@bbht.com.au for details.

 

MANDATORY CORE UNITS

SITTIND001 
SITXCCS003 
SITXCOM002 
SITXWHS001

Source and use information on the tourism and travel industry
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices

PLUS 7 ELECTIVE UNITS

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

CLEANING

SITHACS001

Clean premises and equipment

CLIENT AND CUSTOMER SERVICE, AND SALES

SIRXSLS001
SIRXPDK001
SITXCCS001 
SITXCCS002
Sell to the retail customer
Advise on products and services
Provide customer information and assistance
Provide visitor information

CULTURAL SERVICES

CUACNM201 
CUAEVP201 
CUAIND202

Monitor collections for changes in condition
Assist with the staging of public activities and events
Develop and apply knowledge of information and cultural services organisations

COMMUNICATION AND TEAMWORK

BSBCMM201 
BSBWOR203 
SITXCOM001
Communicate in the workplace
Work effectively with others
Source and present information

COMPUTER OPERATIONS AND ICT MANAGEMENT

BSBITU201 
BSBITU202
Produce simple word processed documents
Create and use spreadsheets

ENVIRONMENTAL SUSTAINABILITY

BSBSUS201Participate in environmentally sustainable work practices

FINANCE

SITXFIN001Process financial transactions

FIRST AID

HLTAID003Provide first aid

FOOD AND BEVERAGE, FOOD SAFETY

SITHFAB002 
SITHFAB004 
SITHFAB005 
SITXFSA001
Provide responsible service of alcohol
Prepare and serve non-alcoholic beverages
Prepare and serve espresso coffee
Use hygienic practices for food safety

INVENTORY

SITXINV001Receive and store stock

LANGUAGES OTHER THAN ENGLISH

SITXLAN001 
SITXLAN002
Conduct basic oral communication in a language other than English
Conduct routine oral communication in a language other than English

TOURISM DELIVERY

SITXCOM003 
SITTGDE001 
SITTVAF001
SITTVAF002 
TLIC1051
Provide a briefing or scripted commentary
Interpret aspects of local Australian Indigenous culture
Load and unload a ride
Operate a ride location
Operate commercial vehicle

TOURISM SALES AND OPERATIONS

SITTTSL001 
SITTTSL002 
SITTTSL009
Operate online information systems
Access and interpret product information
Process travel-related documentation

 

 Other Quality Training Programs Offered by BBHT

Certificate II in Hospitality | Certificate III in Hospitality | Certificate IV in Hospitality 
Diploma of Hospitality | Certificate II in Retail Services | Certificate III in Retail
Certficate IV in Retail Management | Certificate II in Kitchen Operations
Certificate III in Commercial Cookery | Certificate IV in Commercial Cookery
Certificate II in Tourism | Certificate III in Tourism
Certificate IV in Travel and Tourism | Diploma of Travel and Tourism Management
Certificate II in Skills for Work and Vocational Pathways

Short Courses Programs on Offer include

Responsible Service of Alcohol | Responsible Gambling Services
Responsible Management of Licensed Venues
Customer Liaison Officer Training Program | Food Safety | Food Safety Supervisor
Coffee Making (Barista) | Introduction to Bar Operations
Introduction to Gaming Operations | Introduction to Accommodation Housekeeping
First Aid | CPR | Emergency First Aid Response in an Education and Care Setting
Custom Made Programs

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