Certificate II in Tourism – SIT20116
This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business. Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.
Possible job titles include documentation clerk for a tour wholesaler or travel agency, museum attendant, office assistant for a tour operator, receptionist and office assistant for a professional conference organiser or event management business, receptionist and office assistant in a travel agency, retail sales assistant in an attraction, ride attendant in
an attraction.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
TRAINING REQUIREMENTS
To achieve the SIT20116 Certificate II in Tourism, 11 units must be completed. This is made up of all 4 Core units, plus a total of 7 Elective units. For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.
LOCATION
Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.
COURSE DURATION
This course is structured through competency based training and assessment. Course duration is based on individual training requirements.
ENTRY REQUIREMENTS
Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no entry requirements for this qualification.
DELIVERY MODES
This course may be delivered through a combination of class, workplace, self-paced and distance learning.
COURSE FEES
Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.
ENROLMENTS
Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 1300 170 434 or 0409 890 298 or email info@bbht.com.au for details.
MANDATORY CORE UNITS | |
| SITTIND001 SITXCCS003 SITXCOM002 SITXWHS001 | Source and use information on the tourism and travel industry |
PLUS 7 ELECTIVE UNITS | |
| Examples of elective units relevant to specific job outcomes and contexts at this level are as follows: | |
CLEANING | |
| SITHACS001 | Clean premises and equipment |
CLIENT AND CUSTOMER SERVICE, AND SALES | |
| SIRXSLS001 SIRXPDK001 SITXCCS001 SITXCCS002 | Sell to the retail customer Advise on products and services Provide customer information and assistance Provide visitor information |
CULTURAL SERVICES | |
| CUACNM201 CUAEVP201 CUAIND202 | Monitor collections for changes in condition |
COMMUNICATION AND TEAMWORK | |
| BSBCMM201 BSBWOR203 SITXCOM001 | Communicate in the workplace Work effectively with others Source and present information |
COMPUTER OPERATIONS AND ICT MANAGEMENT | |
| BSBITU201 BSBITU202 | Produce simple word processed documents Create and use spreadsheets |
ENVIRONMENTAL SUSTAINABILITY | |
| BSBSUS201 | Participate in environmentally sustainable work practices |
FINANCE | |
| SITXFIN001 | Process financial transactions |
FIRST AID | |
| HLTAID003 | Provide first aid |
FOOD AND BEVERAGE, FOOD SAFETY | |
| SITHFAB002 SITHFAB004 SITHFAB005 SITXFSA001 | Provide responsible service of alcohol Prepare and serve non-alcoholic beverages Prepare and serve espresso coffee Use hygienic practices for food safety |
INVENTORY | |
| SITXINV001 | Receive and store stock |
LANGUAGES OTHER THAN ENGLISH | |
| SITXLAN001 SITXLAN002 | Conduct basic oral communication in a language other than English Conduct routine oral communication in a language other than English |
TOURISM DELIVERY | |
| SITXCOM003 SITTGDE001 SITTVAF001 SITTVAF002 TLIC1051 | Provide a briefing or scripted commentary Interpret aspects of local Australian Indigenous culture Load and unload a ride Operate a ride location Operate commercial vehicle |
TOURISM SALES AND OPERATIONS | |
| SITTTSL001 SITTTSL002 SITTTSL009 | Operate online information systems Access and interpret product information Process travel-related documentation |
Other Quality Training Programs Offered by BBHT
Certificate II in Hospitality | Certificate III in Hospitality | Certificate IV in Hospitality
Diploma of Hospitality | Certificate II in Retail Services | Certificate III in Retail
Certficate IV in Retail Management | Certificate II in Kitchen Operations
Certificate III in Commercial Cookery | Certificate IV in Commercial Cookery
Certificate II in Tourism | Certificate III in Tourism
Certificate IV in Travel and Tourism | Diploma of Travel and Tourism Management
Certificate II in Skills for Work and Vocational Pathways
Short Courses Programs on Offer include
Responsible Service of Alcohol | Responsible Gambling Services
Responsible Management of Licensed Venues
Customer Liaison Officer Training Program | Food Safety | Food Safety Supervisor
Coffee Making (Barista) | Introduction to Bar Operations
Introduction to Gaming Operations | Introduction to Accommodation Housekeeping
First Aid | CPR | Emergency First Aid Response in an Education and Care Setting
Custom Made Programs