Certificate III in Retail – SIR30216



This qualification provides the skills and knowledge for an individual to be competent in retail operations. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. The qualification is suitable for an Australian apprenticeship pathway.

Individuals with this qualification are able to perform roles such as provide in-depth product and service advice in a retail environment; sell products and services in a variety of retail settings; service the point-of-sale area; organise and maintain work areas and displays and carry out specific responsibilities, such as merchandising. Possible job titles include sales assistant, senior sales assistant, customer service assistant, point-of-sale operator. BBHT Hospitality

TRAINING REQUIREMENTS

To achieve the SIR30216 Certificate III in Retail, 13 units must be completed. This is made up of all 8 Core units, plus a total of 5 Elective units. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you. All elective units are additional to those already counted towards in a lower level qualification. See entry requirements below.

 

LOCATION

Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.

 

COURSE DURATION

This course is structured through competency based training and assessment. Course duration is based on individual training requirements.

 

ENTRY REQUIREMENTS

To undertake this qualification, individuals will have previous retail experience in roles, such as:

  • applying point-of-sale handling procedures
  • interacting with customers
  • operating retail technology
  • performing stock control procedures
  • applying safe work practices
  • communicating in the workplace
  • minimising theft

 

Examples of evidence of retail experience may include:

  • job descriptions and references from current or past employers
  • an entry interview to determine retail operational experience

 

DELIVERY MODES

This course may be delivered through a combination of class, workplace, self-paced and distance learning.

 

COURSE FEES

Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.

 

ENROLMENTS

Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 07 3117 9722 or 0409 890 298 or email info@bbht.com.au for details.

 

 

MANDATORY CORE UNITS

SIRXCEG001 
SIRXCEG002 
SIRXCEG003 
SIRXCOM002 
SIRXIND001 
SIRXRSK001 
SIRXSLS001 
SIRXWHS002
Engage the customer
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety

plus 5 ELECTIVE UNITS

Suggested elective units:

COMMUNICATION AND TEAMWORK

CHCDIV001 
SIRXCOM003
Work with diverse people
Promote team cohesion

DELIVERY

SIRXDLV001Deliver food products

FOOD AND BEVERAGE

SITHFAB002Provide responsible service of alcohol

FOOD SAFETY

SIRRFSA001 
SIRRFSA002
Handle food safely in a retail environment
Supervise a food safety program

HEALTH AND WELLBEING

SIRXHWB001Maintain personal health and wellbeing

INVENTORY

SIRRINV001 
SIRRINV002
Receive and handle retail stock
Control stock

MANAGEMENT AND LEADERSHIP

SIRXMGT001Supervise and support frontline team members

MARKETING

BSBMKG401 
SIRXMKT001
Profile the market
Support marketing and promotional activities

MANAGEMENT AND LEADERSHIP

SIRXMGT001A
SIRXMGT002A
Coordinate work teams
Maintain employee relations

MERCHANDISING

SIRRMER001 
SIRRMER002 
SIRRMER003
Produce visual merchandise displays
Merchandise food products
Coordinate visual merchandising activities

PRODUCT KNOWLEDGE

SIRXPDK002 
SIRXPDK003
Advise on food products and services
Advise on health and nutritional products and services

RETAIL FINANCIALS

SIRRRTF001Balance and secure point-of-sale terminal

STYLING

SIRRSTY001Style the customer

TRAINING AND DEVELOPMENT

SIRXTAD001Train others in frontline tasks

WHOLESALE

SIRWSLS002 
SIRWSLS003
Analyse and achieve sales targets
Build sales of branded products

WORKING IN INDUSTRY

SIRXIND002 
SIRXIND003 
SIRXIND005
Organise and maintain the store environment
Organise personal work requirements
Develop personal productivity

 Other Quality Training Programs Offered by BBHT

Certificate II in Hospitality | Certificate III in Hospitality | Certificate IV in Hospitality 
Diploma of Hospitality | Certificate II in Retail Services | Certificate III in Retail
Certficate IV in Retail Management | Certificate II in Kitchen Operations
Certificate III in Commercial Cookery | Certificate IV in Commercial Cookery
Certificate II in Tourism | Certificate III in Tourism
Certificate IV in Travel and Tourism | Diploma of Travel and Tourism Management
Certificate II in Skills for Work and Vocational Pathways

Short Courses Programs on Offer include

Responsible Service of Alcohol | Responsible Gambling Services
Responsible Management of Licensed Venues
Customer Liaison Officer Training Program | Food Safety | Food Safety Supervisor
Coffee Making (Barista) | Introduction to Bar Operations
Introduction to Gaming Operations | Introduction to Accommodation Housekeeping
First Aid | CPR | Emergency First Aid Response in an Education and Care Setting
Custom Made Programs

 

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