Certificate III in Tourism – SIT30116



BBHT_CertIIITourism_Thumbnail_downloadThis qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

 

This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.

 

This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.

 

Possible job titles include adventure tourism guide, attendant or senior ride operator in an attraction or theme park, booking agent, cellar door salesperson and guide in a winery, customer service agent, guide and salesperson in an Indigenous cultural centre, inbound tour coordinator, marine tourism guide or dive tour operator, museum attendant, operations consultant for a tour operator, reservations sales agent, sales consultant, visitor information officer.

 

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


BBHT Hospitality

TRAINING REQUIREMENTS

To achieve the SIT30116 Certificate III in Tourism, 15 units must be completed. This is made up of all 4 core units, plus a total of 11 elective units. For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.

 

LOCATION

Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.

 

COURSE DURATION

This course is structured through competency based training and assessment. Course duration is based on individual training requirements.

 

ENTRY REQUIREMENTS

Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no entry requirements for this qualification.

 

DELIVERY MODES

This course may be delivered through a combination of class, workplace, self-paced and distance learning.

 

COURSE FEES

Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.

 

ENROLMENTS

Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 1300 170 434 or 0409 890 298 or email info@bbht.com.au for details.

 

MANDATORY CORE UNITS

SITTIND001 
SITXCCS006 
SITXCOM002 
SITXWHS001

Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices

PLUS 11 ELECTIVE UNITS

CONSISTING OF 3 UNITS FROM GROUP A
and 3 UNITS FROM GROUP B

or 6 UNITS FROM GROUP C

or 6 UNITS FROM GROUP D

or 6 UNITS FROM GROUP A,B,C or E

PLUS 5 additional UNITS

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

GROUP A – TOURISM OFFICE OPERATIONS

SITTTSL001 
SITTTSL002 
SITTTSL009

Operate online information systems
Access and interpret product information
Process travel-related documentation

GROUP B – TOURISM COORDINATION

SITXCCS002 
SITTTSL004 
SITTTSL005 
SITTTSL006 SITTTSL007 
SITTTSL008 
SITTTSL010
Provide visitor information
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Process reservations
Book supplier products and services
Use a computerised reservations or operations system

GROUP C – TOURISM DELIVERY

SITHACS001
SITTGDE004 
SITTGDE005 
SITTTOP001
SITTTOP002 
SITTVAF001 
SITTVAF002 
SITTVAF003 
SITXCCS001 
SITXCCS004 
SITXCOM003 
SITXWHS002

Clean premises and equipment
Lead tour groups
Prepare and present tour commentaries
or activities
Load touring equipment and supplies
Provide outdoor catering
Load and unload a ride
Operate a ride location
Operate a games location
Provide customer information and assistance
Provide lost and found services
Provide a briefing or scripted commentary
Identify hazards, assess and control
safety risks

GROUP E – GENERAL ELECTIVES

CLIENT AND CUSTOMER SERVICE, AND SALES

SIRXSLS001
SIRXPDK001 
SITXCRI001
Sell to the retail customer
Advise on products and services
Respond to a customer in crisis

COMMUNICATION AND TEAMWORK

BSBWOR203
SITXCOM001 
SITXCOM004
Work effectively with others
Source and present information
Address protocol requirements

COMPUTER OPERATIONS AND ICT MANAGEMENT

BSBITU202 
BSBITU301 
BSBITU306
Create and use spreadsheets
Create and use databases
Design and produce business documents

E-BUSINESS

SITXEBS001Use social media in a business

ENVIRONMENTAL SUSTAINABILITY

BSBSUS201Participate in environmentally sustainable work practices

FINANCE

BSBFIA301 
SITXFIN001
Maintain financial records
Process financial transactions

FIRST AID

HLTAID003Provide first aid

FOOD AND BEVERAGE, FOOD SAFETY

SITHFAB002 
SITHFAB004 
SITHFAB005 
SITHFAB007 
SITHFAB009 
SITHIND001 
SITXFSA001
Provide responsible service of alcohol
Prepare and serve non-alcoholic beverages
Prepare and serve espresso coffee
Serve food and beverage
Conduct a product tasting for
alcoholic beverages
Use hygienic practices for hospitality service
Use hygienic practices for food safety

GAMING

SITHGAM001 
SITHGAM002
Provide responsible gambling services
Attend gaming machines

HUMAN RESOURCE MANAGEMENT

SITXHRM001Coach others in job skills

INVENTORY

SITXINV001 
SITXINV002  
SITXINV003
Receive and store stock
Maintain the quality of perishable items
Purchase goods

 

 Other Quality Training Programs Offered by BBHT

Certificate II in Hospitality | Certificate III in Hospitality | Certificate IV in Hospitality 
Diploma of Hospitality | Certificate II in Retail Services | Certificate III in Retail
Certficate IV in Retail Management | Certificate II in Kitchen Operations
Certificate III in Commercial Cookery | Certificate IV in Commercial Cookery
Certificate II in Tourism | Certificate III in Tourism
Certificate IV in Travel and Tourism | Diploma of Travel and Tourism Management
Certificate II in Skills for Work and Vocational Pathways

Short Courses Programs on Offer include

Responsible Service of Alcohol | Responsible Gambling Services
Responsible Management of Licensed Venues
Customer Liaison Officer Training Program | Food Safety | Food Safety Supervisor
Coffee Making (Barista) | Introduction to Bar Operations
Introduction to Gaming Operations | Introduction to Accommodation Housekeeping
First Aid | CPR | Emergency First Aid Response in an Education and Care Setting
Custom Made Programs

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