Certificate IV in Hospitality – SIT40416



This qualification provides the skills and knowledge for an individual to be competent in skilled operations and team leading or supervision. Work would be undertaken in various hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafés and coffee shops. The qualification is suitable for an Australian apprenticeship pathway.

 

Individuals with this qualification are able to perform roles such as supervising the operation of a bar or restaurant, supervising activities of a front desk or reception, supervising concierge services, providing butler services and supervising gaming operations. Possible job titles include food and beverage supervisor, front office supervisor, concierge, butler and gaming supervisor.

 BBHT Hospitality

TRAINING REQUIREMENTS

To achieve the SIT40416 Certificate IV in Hospitality, 21 units must be completed. This is made up of all 9 Core units, plus a total of 12 Elective units. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.

 

LOCATION

Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.

 

COURSE DURATION

This course is structured through competency based training and assessment. Course duration is based on individual training requirements.

 

ENTRY REQUIREMENTS

Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no prerequisites for entry to this qualification.

 

DELIVERY MODES

This course may be delivered through a combination of class, workplace, self-paced and distance learning.

 

COURSE FEES

Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.

 

ENROLMENTS

Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 07 3117 9722 or 0409 890 298 or email info@bbht.com.au for details.

 

 

MANDATORY CORE UNITS

BSBDIV501
SITHIND004
SITXCCS007
SITXCOM005
SITXFIN003
SITXHRM001
SITXHRM003
SITXMGT001
SITXWHS003
Manage diversity in the workplace
Work effectively in hospitality service
Enhance customer service experiences
Manage conflict
Manage finances within a budget
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices

PLUS 12 ELECTIVE UNITS

MUST COMPLETE 1 HYGIENE UNIT

SITHIND001
SITXFSA001
Use hygienic practices for hospitality service
Use hygienic practices for food safety

PLUS 11 JOB SPECIFIC UNITS

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

CONCIERGE

BSBITU306
SITHACS005
SITHACS006
SITTIND001
SITTTSL002
SITTTSL008 
SITTTSL009 
SITXCCS002 
SITXCCS004 
SITXCRI001 
SITXLAN003
Design and produce business documents
Provide porter services
Provide valet services
Source and use information on the tourism and travel industry
Access and interpret product information
Book supplier products and services
Process travel-related documentation
Provide visitor information
Provide lost and found services
Respond to a customer in crisis
Conduct oral communication in a language other than English

FOOD AND BEVERAGE SUPERVISOR

SITHFAB002
SITHFAB011
SITHFAB012
SITHFAB013
SITHFAB014
SITHFAB016
SITHFAB017
SITXCOM004
SITXHRM002
SITXINV003
SITXWHS002

Provide responsible service of alcohol
Provide advice on beers, spirits and liqueurs
Provide advice on Australian wines
Provide advice on imported wines
Provide table service of food and beverage
Provide advice on food
Provide advice on food and beverage matching
Address protocol requirements
Roster staff
Purchase goods
Identify hazards, assess and control safety risks

FRONT OFFICE SUPERVISOR

BSBFIA301
BSBITU306
SITHACS008
SITTTSL007
SITTTSL010
SITXCCS002
SITXCOM004
SITXCRI001
SITXFIN001
SITXHRM002
SITXLAN003
Maintain financial records
Design and produce business documents
Provide accommodation reception services
Process reservations
Use a computerised reservations or operations system
Provide visitor information
Address protocol requirements
Respond to a customer in crisis
Process financial transactions
Roster staff
Conduct oral communication in a language other than English

GAMING SUPERVISOR IN A CLUB, HOTEL OR CASINO

BSBITU306
SITHFAB002
SITHFAB003
SITHGAM001
SITHGAM002
SITHGAM003
SITHGAM004
SITHGAM005
SITXHRM002
SITXINV003
SITXWHS002

Design and produce business documents
Provide responsible service of alcohol
Operate a bar
Provide responsible gambling services
Attend gaming machines
Operate a TAB outlet
Conduct Keno games
Analyse and report on gaming machine data
Roster staff
Purchase goods
Identify hazards, assess and control safety risks

 Other Quality Training Programs Offered by BBHT

Certificate II in Hospitality | Certificate III in Hospitality | Certificate IV in Hospitality 
Diploma of Hospitality | Certificate II in Retail Services | Certificate III in Retail
Certficate IV in Retail Management | Certificate II in Kitchen Operations
Certificate III in Commercial Cookery | Certificate IV in Commercial Cookery
Certificate II in Tourism | Certificate III in Tourism
Certificate IV in Travel and Tourism | Diploma of Travel and Tourism Management
Certificate II in Skills for Work and Vocational Pathways

Short Courses Programs on Offer include

Responsible Service of Alcohol | Responsible Gambling Services
Responsible Management of Licensed Venues
Customer Liaison Officer Training Program | Food Safety | Food Safety Supervisor
Coffee Making (Barista) | Introduction to Bar Operations
Introduction to Gaming Operations | Introduction to Accommodation Housekeeping
First Aid | CPR | Emergency First Aid Response in an Education and Care Setting
Custom Made Programs

 

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