Certificate IV in Retail Management SIR40316
This qualification provides the skills and knowledge for an individual to be competent in the first line management skills of those working in the retail and/or wholesale industries. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small wholesale outlet, or a section or department within a larger wholesale business. The qualification is suitable for an Australian apprenticeship pathway.
Individuals with this qualification are able to perform roles such as a person managing a small to medium retail store group or franchise outlet; managing an independent retail store; managing a wholesale outlet; departmental/section management in a retail or wholesale business; functional management roles, such as merchandise management and management of an inside or outside sales team in a wholesale business.
To achieve the SIR40316 Certificate IV in Retail Management, 11 units must be completed. This is made up of all 7 Core units, plus a total of 4 Elective units. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you. All elective units are additional to those already counted towards in a lower level qualification. See entry requirements below.
Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.
Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time.
To undertake this qualification, individuals will
- have achieved a Certificate III in Retail
- have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail such as:
- customer service
- supervising work teams and employee relations
- sales performance
- store safety and security.
Examples of evidence of retail management experience may include:
- job descriptions and references from current or past employers
- an entry interview to determine retail management experience.
This course may be delivered through a combination of class, workplace, self-paced and distance learning.
Please phone Brisbane Business & Hospitality Training to discuss fee details for this course. Possible Government Incentives may be available. Please contact your local Australian Apprenticeship Centre for details.
Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 07 3117 9722 or 0409 890 298 or email firstname.lastname@example.org for details.
MANDATORY CORE UNITS
|Monitor retail store financials|
Create a customer centric culture
Maintain employee relations
Lead a frontline team
Maintain store security
Achieve sales results
Maintain workplace safety
plus 4 ELECTIVE UNITS
|Suggested Elective Units:|
|BSBCUS401||Coordinate implementation of customer service strategies|
|SIRXCHA001||Facilitate the change process|
COMMUNICATION AND TEAMWORK
|CHCDIV001||Work with diverse people|
|Handle food safely in a retail environment|
Supervise a food safety program
HEALTH AND WELLBEING
|SIRXHWB002||Promote workplace health and wellbeing|
|Report on financial activity|
Plan small business finances
Manage small business finances
Manage financial resources
|SIRRFSA302||Monitor food safety program|
HUMAN RESOURCE MANAGEMENT
|Recruit, select and induct team members|
|BSBINN301||Promote innovation in a team environment|
MANAGEMENT AND LEADERSHIP
|BSBMGT402||Implement operational plan|
|Profile the market|
Use social media to engage customers
Manage promotional activities
|SIRRMER003||Coordinate visual merchandising activities|
Manage small business finances
TRAINING AND DEVELOPMENT
|SIRXTAD002||Develop the retail frontline|
WORKING IN INDUSTRY
|SIRXIND005||Develop personal productivity|
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Short Courses Programs on Offer include
Responsible Service of Alcohol | Responsible Gambling Services
Responsible Management of Licensed Venues
Customer Liaison Officer Training Program | Food Safety | Food Safety Supervisor
Coffee Making (Barista) | Introduction to Bar Operations
Introduction to Gaming Operations | Introduction to Accommodation Housekeeping
First Aid | CPR | Emergency First Aid Response in an Education and Care Setting
Custom Made Programs