Certificate IV in Travel and Tourism – SIT40116


BBHT_Cert_IV_inTravelTourism_Thumbnail_downloadThis qualification reflects the role of skilled operators who use a broad range of tourism or travel skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members.

 

This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses.

 

Possible job titles include account coordinator, assistant manager, marketing coordinator, operations supervisor, product coordinator, promotions officer, reservations sales or call centre supervisor, senior operations coordinator, senior or supervisory retail consultant, sales coordinator, sales executive.

 


No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


BBHT Hospitality

TRAINING REQUIREMENTS

To achieve the SIT40116 Certificate IV in Tourism, 19 units must be completed. This is made up of all 7 core units, plus a total of 12 elective units. For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.

 

LOCATION

Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.

 

COURSE DURATION

This course is structured through competency based training and assessment. Course duration is based on individual training requirements.

 

ENTRY REQUIREMENTS

Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no entry requirements for this qualification.

 

DELIVERY MODES

This course may be delivered through a combination of class, workplace, self-paced and distance learning.

 

COURSE FEES

Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.

 

ENROLMENTS

Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 1300 170 434 or 0409 890 298 or email info@bbht.com.au for details.

 

MANDATORY CORE UNITS

SITTIND001 
SITXCCS007 
SITXCOM002 
SITXCOM005 
SITXFIN002 
SITXHRM001 
SITXWHS003

Source and use information on the tourism and travel industry
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Interpret financial information
Coach others in job skills
Implement and monitor work health and safety practices

PLUS 12 ELECTIVE UNITS

CONSISTING OF 6 UNITS FROM GROUP A

 PLUS 6 ADDITIONAL UNITS

 

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

GROUP A

TOURISM AND TRAVEL COORDINATION

SITXCCS002 
SITTTOP003 
SITTTSL002 
SITTTSL003 
SITTTSL004 
SITTTSL005 
SITTTSL006 
SITTTSL007 
SITTTSL009 
SITTTSL010 
SITTTSL011 
SITTTSL015 
SITTTSL016 
SITTTSL017

Provide visitor information
Allocate tour or activity resources
Access and interpret product information
Provide advice on international destinations
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Process reservations
Process travel-related documentation
Use a computerised reservations or operations system
Source airfares for domestic flights
Administer billing and settlement plans
Provide specialist advice on cruises
Maintain product inventories

TOURISM DELIVERY

SITTGDE004 
SITTGDE005 
SITTGDE006

 

SITTGDE007
SITTGDE008 
SITTGDE009 
SITTGDE010

 

SITTGDE011 
SITTTOP005

Lead tour groups
Prepare and present tour commentaries or activities
Develop and maintain the general and regional knowledge required by guides
Research and share information on Australian Indigenous cultures
Prepare specialised interpretive content on flora, fauna and landscape
Prepare specialised interpretive content on marine environments
Prepare specialised interpretive content on cultural and heritage environments
Coordinate and operate tours
Operate tours in a remote area

GROUP B

COMMUNICATION AND TEAMWORK

BSBCMM401 
BSBWRT401 
SITXCOM004

Make a presentation
Write complex documents
Address protocol requirements

COMPUTER OPERATIONS AND ICT MANAGEMENT

BSBITU301 
BSBITU302 
BSBITU306 
BSBITU402
Create and use databases
Create electronic presentations
Design and produce business documents
Develop and use complex spreadsheetss

CRISIS MANAGEMENT

SITXCRI001Respond to a customer in crisis

E-BUSINESS

SITXEBS001Use social media in a business

ENVIRONMENTAL SUSTAINABILITY

BSBSUS401Implement and monitor environmentally sustainable work practices

FINANCE

BSBFIA401 
SITXFIN001 
SITXFIN003
Prepare financial reports
Process financial transactions
Manage finances within a budget

FIRST AID

HLTAID003Provide first aid

FOOD SAFETY

SITXFSA001Use hygienic practices for food safety

MARKETING AND PUBLIC RELATIONS

BSBMKG401 
BSBMKG412 
BSBREL401 
SITXMPR001 
SITXMPR002 
SITXMPR003 
SITXMPR004 
SITXMPR005
Profile the market
Conduct e-marketing communications
Establish networks
Coordinate production of brochures and marketing materials
Create a promotional display or stand
Plan and implement sales activities
Coordinate marketing activities
Participate in cooperative online
marketing initiatives

PLANNING AND PRODUCT DEVELOPMENT

SITTPPD001 
SITTPPD002 
SITTPPD003 
SITTPPD004
Package tourism products
Develop interpretive activities
Coordinate and operate sustainable
tourism activities
Develop in-house recreational activities

SUPERVISION

SITXHRM002 
SITXHRM003 
SITXMGT001
Roster staff
Lead and manage people
Monitor work operations

SUPERVISION

SITXWHS002Identify hazards, assess and control safety risks

 

 Other Quality Training Programs Offered by BBHT

Certificate II in Hospitality | Certificate III in Hospitality | Certificate IV in Hospitality 
Diploma of Hospitality | Certificate II in Retail Services | Certificate III in Retail
Certficate IV in Retail Management | Certificate II in Kitchen Operations
Certificate III in Commercial Cookery | Certificate IV in Commercial Cookery
Certificate II in Tourism | Certificate III in Tourism
Certificate IV in Travel and Tourism | Diploma of Travel and Tourism Management
Certificate II in Skills for Work and Vocational Pathways

Short Courses Programs on Offer include

Responsible Service of Alcohol | Responsible Gambling Services
Responsible Management of Licensed Venues
Customer Liaison Officer Training Program | Food Safety | Food Safety Supervisor
Coffee Making (Barista) | Introduction to Bar Operations
Introduction to Gaming Operations | Introduction to Accommodation Housekeeping
First Aid | CPR | Emergency First Aid Response in an Education and Care Setting
Custom Made Programs

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