Diploma of Travel and Tourism Management – SIT50116


BBHT_Dip_TravelTourismMan_Thumbnail_downloadThis qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.

 

This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.

 

Possible job titles include inbound groups manager, inbound sales manager, incentives manager, tour operations manager, marketing manager, product development manager, reservations manager, travel agency manager, sales manager, visitor information centre manager.

 

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


BBHT Hospitality

TRAINING REQUIREMENTS

To achieve the SIT50116 Diploma of Travel and Tourism Management, 23 units must be completed. This is made up of all 12 core units, plus a total of 11 elective units. For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.

 

LOCATION

Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.

 

COURSE DURATION

This course is structured through competency based training and assessment. Course duration is based on individual training requirements.

 

ENTRY REQUIREMENTS

Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no entry requirements for this qualification.

 

DELIVERY MODES

This course may be delivered through a combination of class, workplace, self-paced and distance learning.

 

COURSE FEES

Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.

 

ENROLMENTS

Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 1300 170 434 or 0409 890 298 or email info@bbht.com.au for details.

 

MANDATORY CORE UNITS

BSBDIV501 
SITTIND001 
SITXCCS007 
SITXCCS008 
SITXCOM005 
SITXFIN002 
SITXFIN003 
SITXFIN004 
SITXHRM003 
SITXMGT001 
SITXMGT002 
SITXWHS003

Manage diversity in the workplace
Source and use information on the tourism and travel industry
Enhance customer service experiences
Develop and manage quality customer service practices
Manage conflict
Interpret financial information
Manage finances within a budget
Prepare and monitor budgets
Lead and manage people
Monitor work operations
Establish and conduct business relationships
Implement and monitor work health and safety practices

PLUS 11 ELECTIVE UNITS

CONSISTING OF 6 UNITS FROM GROUP A

 PLUS 5 ADDITIONAL UNITS

 

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

GROUP A

TOURISM AND TRAVEL COORDINATION

SITTTOP003 
SITTTSL002 
SITTTSL003 
SITTTSL004 
SITTTSL005
SITTTSL006 
SITTTSL007 
SITTTSL008 
SITTTSL009 
SITTTSL010 
SITTTSL011 
SITTTSL015 
SITTTSL016 
SITTTSL017 
SITXCCS002

Allocate tour or activity resources
Access and interpret product information
Provide advice on international destinations
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Process reservations
Book supplier products and services
Process travel-related documentation
Use a computerised reservations or operations system
Source airfares for domestic flights
Administer billing and settlement plans
Provide specialist advice on cruises
Maintain product inventories
Provide visitor information

TOURISM DELIVERY

SITTGDE004
SITTGDE005 
SITTGDE011 
SITTTOP001
SITTTOP002 
SITTTOP004 
SITTTOP005

Lead tour groups
Prepare and present tour commentaries or activities
Coordinate and operate tours
Load touring equipment and supplies
Provide outdoor catering
Set up and operate a camp site
Operate tours in a remote area

GROUP B

ADMINISTRATION AND COMMUNICATION

BSBADM502 
BSBCMM401 
BSBWRT401 
SITXCOM004

Manage meetings
Make a presentation
Write complex documents
Address protocol requirements

CRISIS MANAGEMENT

SITXCRI001Respond to a customer in crisis

ENVIRONMENTAL SUSTAINABILITY

BSBSUS401Implement and monitor environmentally sustainable work practices

FINANCE

BSBFIA303 
BSBFIA401
Process accounts payable and receivable
Prepare financial reports

FIRST AID

HLTAID003Provide first aid

FOOD SAFETY

SITXFSA001Use hygienic practices for food safety

GOVERNANCE AND LEGAL COMPLIANCE

SITXGLC001Research and comply with regulatory requirements

HUMAN RESOURCE MANAGEMENT

SITXHRM002 
SITXHRM004 
SITXHRM005 
SITXHRM006
Roster staff
Recruit, select and induct staff
Manage volunteers
Monitor staff performance

MANAGEMENT AND LEADERSHIP

BSBRSK501 
SITXMGT003
Manage risk
Manage projects

MARKETING AND PUBLIC RELATIONS

BSBMKG401
BSBMKG509 
SITXMPR001 
SITXMPR002 
SITXMPR004
Profile the market
Implement and monitor direct marketing activities
Coordinate production of brochures and marketing materials
Create a promotional display or stand
Coordinate marketing activities

PLANNING AND PRODUCT DEVELOPMENT

SITTPPD001 
SITTPPD002 
SITTPPD004 
SITTPPD007
Package tourism products
Develop interpretive activities
Develop in-house recreational activities
Research and analyse tourism data

WORK HEALTH AND SAFETY

SITXWHS002Identify hazards, assess and control safety risks

 

 

 Other Quality Training Programs Offered by BBHT

Certificate II in Hospitality | Certificate III in Hospitality | Certificate IV in Hospitality 
Diploma of Hospitality | Certificate II in Retail Services | Certificate III in Retail
Certficate IV in Retail Management | Certificate II in Kitchen Operations
Certificate III in Commercial Cookery | Certificate IV in Commercial Cookery
Certificate II in Tourism | Certificate III in Tourism
Certificate IV in Travel and Tourism | Diploma of Travel and Tourism Management
Certificate II in Skills for Work and Vocational Pathways

Short Courses Programs on Offer include

Responsible Service of Alcohol | Responsible Gambling Services
Responsible Management of Licensed Venues
Customer Liaison Officer Training Program | Food Safety | Food Safety Supervisor
Coffee Making (Barista) | Introduction to Bar Operations
Introduction to Gaming Operations | Introduction to Accommodation Housekeeping
First Aid | CPR | Emergency First Aid Response in an Education and Care Setting
Custom Made Programs

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