Hospitality Specialist – Front of House
Certificate III in Hospitality – SIT30713



This apprenticeship reflects the role of skilled operators who use a range of well-developed hospitality skills. They use discretion and judgement and have a sound knowledge of industry operations. They will work with some independence and under limited supervision and may provide operational advice and support to team members. This apprenticeship allows for specialisation in a wide range of Front of House functions for organisations such as restaurants. To successfully complete this apprenticeship, participants must complete the minimum requirements for the Certificate III in Hospitality and an additional 5 units of competency. This program is offered only under the UserChoice Program and partly funded by the Queensland Government – Department of Education and Training.


BBHT Hospitality

TRAINING REQUIREMENTS

To complete the Hospitality Specialist – Front of House apprenticeship, 20 units must be
completed. This is made up of all 7 Core units, plus a total of 13 Elective units. For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.

 

LOCATION

Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.

 

COURSE DURATION

This course is structured through competency based training and assessment. Course duration is based on individual training requirements.

 

ENTRY REQUIREMENTS

Participants undertaking this apprenticeship must be employed in a Front of House role within organisations such as restaurants.

 

DELIVERY MODES

This course may be delivered through a combination of class, workplace, self-paced and
distance learning.

 

COURSE FEES

Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.

 

ENROLMENTS

Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 07 3117 9722 or 0409 890 298 or email info@bbht.com.au for details.

 

MANDATORY CORE UNITS

BSBWOR203B SITHIND201
SITHIND301
SITXCCS303
SITXCOM201
SITXHRM301
SITXWHS101

Work effectively with others
Source and use information on the hospitality industry
Work effectively in hospitality service
Provide service to customers
Show social and cultural sensitivity
Coach others in job skills
Participate in safe work practices

 

PLUS 13 ELECTIVE UNITS

MUST COMPLETE 1 FOOD SAFETY UNIT:

SITHIND101 
SITXFSA101
Use hygienic practices for hospitality service
Use hygienic practices for food safety

PLUS 12 JOB SPECIFIC UNITS:

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

BAR ATTENDANT IN A HOTEL OR CLUB

SITHFAB101 
SITHFAB201 
SITHFAB202 
SITHFAB304 
SITXFIN201 
SITXINV201 
SITXINV301
Clean and tidy bar areas
Provide responsible service of alcohol
Operate a bar
Provide advice on beers, spirits and liqueurs
Process financial transactions
Receive and store stock
Purchase goods

FRONT DESK RECEPTIONIST IN A HOTEL

BSBCMM201A 
BSBITU306A 
SITHACS303 
SITTTSL305 
SITTTSL308 
SITXCCS201 
SITXFIN201
Communicate in the workplace
Design and produce business documents
Provide accommodation reception services
Process reservations
Use a computerised reservations or operations system
Provide visitor information
Process financial transactions

GAMING ATTENDANT IN CLUB, HOTEL OR CASINO

SITHFAB201 
SITHGAM201 
SITHGAM202 
SITHGAM203 
SITHGAM204 
SITHGAM301 
SITXFIN201
Provide responsible service of alcohol
Provide responsible gambling services
Attend gaming machines
Operate a TAB outlet
Conduct Keno games
Analyse and report on gaming machine data
Process financial transactions

WAITER IN A RESTAURANT

BSBSUS201A 
SITHFAB201 
SITHFAB304 
SITHFAB305 
SITHFAB307 
SITHFAB309 
SITHFAB310
Participate in environmentally sustainable work practices
Provide responsible service of alcohol
Provide advice on beers, spirits and liqueurs
Provide advice on Australian wines
Provide table service of food and beverage
Provide advice on food
Provide advice on food and beverage matching

 

 Other Quality Training Programs Offered by BBHT

Certificate II in Hospitality | Certificate III in Hospitality | Certificate IV in Hospitality 
Diploma of Hospitality | Certificate II in Retail Services | Certificate III in Retail
Certficate IV in Retail Management | Certificate II in Kitchen Operations
Certificate III in Commercial Cookery | Certificate IV in Commercial Cookery
Certificate II in Tourism | Certificate III in Tourism
Certificate IV in Travel and Tourism | Diploma of Travel and Tourism Management
Certificate II in Skills for Work and Vocational Pathways

Short Courses Programs on Offer include

Responsible Service of Alcohol | Responsible Gambling Services
Responsible Management of Licensed Venues
Customer Liaison Officer Training Program | Food Safety | Food Safety Supervisor
Coffee Making (Barista) | Introduction to Bar Operations
Introduction to Gaming Operations | Introduction to Accommodation Housekeeping
First Aid | CPR | Emergency First Aid Response in an Education and Care Setting
Custom Made Programs

 

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