Certificate II in Retail Services SIR20216

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.
Individuals with this qualification are able to perform roles, such as to provide product and service advice in a retail store; sell products and services in a variety of retail settings; work as a checkout operator; check stock and replenish shelves and organise and maintain work areas and displays.

  • Training Requirements
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  • Course Duration
  • Entry Requirements
  • Delivery Modes
  • Courses Fee
  • Enrolment
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  • Mandatory Core Units

To achieve the SIR20216 Certificate II in Retail Services, 12 units must be completed. This is made up of all 7 Core units, plus a total of 5 Elective units. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you. All elective units are additional to those already counted towards in a lower level qualification.

Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.

This course is structured through competency based training and assessment. Course duration is based on individual training requirements.

No entry requirement for this qualification.

This course may be delivered through a combination of class, workplace, self-paced and distance learning.

Please phone Brisbane Business & Hospitality Training to discuss fee details for this course. Possible Government Incentives may be available. Please contact your local Australian Apprenticeship Centre for details.

Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 07 3117 9722 or 0409 890 298 or email info@bbht.com.au for details.

MANDATORY CORE UNITS

SIRXCEG001 
SIRXCOM001 
SIRXIND001 
SIRXIND003 
SIRXPDK001 
SIRXRSK001 
SIRXWHS002

Engage the customer
Communicate in the workplace to support team and customer outcomes
Work effectively in a service environment
Organise personal work requirements
Advise on products and services
Identify and respond to security risks
Contribute to workplace health and safety

plus 5 ELECTIVE UNITS

SUGGESTED ELECTIVE UNITS:

FOOD SAFETY

SIRRFSA001Handle food safely in a retail environment

INVENTORY

SIRRINV001Receive and handle retail stock

MERCHANDISING

SIRRMER001 
SIRRMER002
Produce visual merchandise displays
Merchandise food products

PRODUCT KNOWLEDGE

SIRXPDK002Advise on food products and services

SALES

SIRXSLS002Follow point-of-sale procedures

TECHNOLOGY

BSBWOR204Use business technology

WORKING IN INDUSTRY

FSKLRG09 
SIRXIND002 
SIRXIND004

Use strategies to respond to routine workplace problems
Organise and maintain the store environment