Certificate II in Tourism – SIT20116
This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business. Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.
Possible job titles include documentation clerk for a tour wholesaler or travel agency, museum attendant, office assistant for a tour operator, receptionist and office assistant for a professional conference organiser or event management business, receptionist and office assistant in a travel agency, retail sales assistant in an attraction, ride attendant in
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
To achieve the SIT20116 Certificate II in Tourism, 11 units must be completed. This is made up of all 4 Core units, plus a total of 7 Elective units. For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.
Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.
This course is structured through competency based training and assessment. Course duration is based on individual training requirements.
Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no entry requirements for this qualification.
This course may be delivered through a combination of class, workplace, self-paced and distance learning.
Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.
Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 1300-44-BBHT or 0409 890 298 or email email@example.com for details.
MANDATORY CORE UNITS
Source and use information on the tourism and travel industry
PLUS 7 ELECTIVE UNITS
|Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:|
Clean premises and equipment
CLIENT AND CUSTOMER SERVICE, AND SALES
|Sell to the retail customer|
Advise on products and services
Provide customer information and assistance
Provide visitor information
Monitor collections for changes in condition
COMMUNICATION AND TEAMWORK
|Communicate in the workplace|
Work effectively with others
Source and present information
COMPUTER OPERATIONS AND ICT MANAGEMENT
|Produce simple word processed documents|
Create and use spreadsheets
|BSBSUS201||Participate in environmentally sustainable work practices|
|SITXFIN001||Process financial transactions|
|HLTAID003||Provide first aid|
FOOD AND BEVERAGE, FOOD SAFETY
|Provide responsible service of alcohol|
Prepare and serve non-alcoholic beverages
Prepare and serve espresso coffee
Use hygienic practices for food safety
|SITXINV001||Receive and store stock|
LANGUAGES OTHER THAN ENGLISH
|Conduct basic oral communication in a language other than English|
Conduct routine oral communication in a language other than English
|Provide a briefing or scripted commentary|
Interpret aspects of local Australian Indigenous culture
Load and unload a ride
Operate a ride location
Operate commercial vehicle
TOURISM SALES AND OPERATIONS
|Operate online information systems|
Access and interpret product information
Process travel-related documentation