Certificate III in Business – BSB30120

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

  • Training Requirements
  • Location
  • Course Duration
  • Entry Requirements
  • Delivery Modes
  • Courses Fee
  • Enrolment
  • Mandatory Core Units

To achieve the BSB30120 – Certificate III in Business, 13 units must be completed. This is made up of all 6 Core units, plus a total of 7 Elective units. Electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.

Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.

This course is structured through competency based training and assessment. Course duration is based on individual training requirements.

Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no prerequisites for entry to this qualification.

This course may be delivered through a combination of class, workplace, self-paced, and distance learning.

Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.

Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 07 3117 9722 or 0409 890 298 or email info@bbht.com.au for details.

This is made up of all 6 Core units, plus a total of 7 Elective units



Apply critical thinking skills in a team environment
Support personal wellbeing in the workplace
Participate in sustainable work practices
Use inclusive work practices
Assist with maintaining workplace safety
Engage in workplace communication


Group A – Technology
BSBDAT201 Collect and record data
BSBOPS306 Record stakeholder interactions
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBTEC303 Create electronic presentations
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBWRT311 Write simple documents
BSBXCS301 Protect own personal online profile from cyber security threats
BSBXCS302 Identify and report online security threats
BSBXCS303 Securely manage personally identifiable information and workplace information

Group B – Business Competence
BSBESB302 Develop and present business proposals
BSBESB401 Research and develop business plans
BSBOPS302 Identify business risk
BSBPEF301 Organise personal work priorities
BSBPMG430 Undertake project work
BSBSTR301 Contribute to continuous improvement
BSBWHS332X Apply infection prevention and control procedures to own work activities

Group C – Teamwork and Relationships
BSBCRT412 Articulate, present and debate ideas
BSBLDR301 Support effective workplace relationships
BSBPEF302 Develop self-awareness
BSBXTW301 Work in a team

Group D – Customer and Client Engagement
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
BSBXDB301 Respond to the service needs of customers and clients with disability
ICTSAS305 Provide ICT advice to clients
SIRXCEG002 Assist with customer difficulties
SIRXCEG005 Maintain business to business relationships
SIRXMKT001 Support marketing and promotional activities
SIRXOSM003 Use social media and online tools
SIRXPDK001 Advise on products and services

Group E – Business Administration
BSBFIN301 Process financial transactions
BSBFIN302 Maintain financial records
BSBHRM416 Process payroll
BSBINS202 Handle receipt and dispatch of information
BSBOPS301 Maintain business resources
BSBOPS303 Organise schedules
BSBPUR301 Purchase goods and services

Group F – Medical Administration
BSBMED301 Interpret and apply medical terminology appropriately
BSBMED302 Prepare and process medical accounts
BSBMED303 Maintain patient records
BSBMED304 Assist in controlling stocks and supplies
BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
BSBMED401 Manage patient record keeping system

Group G – Records and Information Management
BSBINS302 Organise workplace information
BSBINS303 Use knowledge management systems
BSBINS307 Retrieve information from records
BSBINS308 Control records
BSBINS309 Maintain business records