Certificate III in Retail – SIR30216
This qualification provides the skills and knowledge for an individual to be competent in retail operations. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. The qualification is suitable for an Australian apprenticeship pathway.
Individuals with this qualification are able to perform roles such as provide in-depth product and service advice in a retail environment; sell products and services in a variety of retail settings; service the point-of-sale area; organise and maintain work areas and displays and carry out specific responsibilities, such as merchandising. Possible job titles include sales assistant, senior sales assistant, customer service assistant, point-of-sale operator.
To achieve the SIR30216 Certificate III in Retail, 13 units must be completed. This is made up of all 8 Core units, plus a total of 5 Elective units. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you. All elective units are additional to those already counted towards in a lower level qualification. See entry requirements below.
Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.
This course is structured through competency based training and assessment. Course duration is based on individual training requirements.
To undertake this qualification, individuals will have previous retail experience in roles, such as:
- applying point-of-sale handling procedures
- interacting with customers
- operating retail technology
- performing stock control procedures
- applying safe work practices
- communicating in the workplace
- minimising theft
Examples of evidence of retail experience may include:
- job descriptions and references from current or past employers
- an entry interview to determine retail operational experience
This course may be delivered through a combination of class, workplace, self-paced and distance learning.
Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.
Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 07 3117 9722 or 0409 890 298 or email firstname.lastname@example.org for details.
MANDATORY CORE UNITS
|Engage the customer|
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety
plus 5 ELECTIVE UNITS
COMMUNICATION AND TEAMWORK
|Work with diverse people|
Promote team cohesion
|SIRXDLV001||Deliver food products|
FOOD AND BEVERAGE
|SITHFAB002||Provide responsible service of alcohol|
|Handle food safely in a retail environment|
Supervise a food safety program
HEALTH AND WELLBEING
|SIRXHWB001||Maintain personal health and wellbeing|
|Receive and handle retail stock|
MANAGEMENT AND LEADERSHIP
|SIRXMGT001||Supervise and support frontline team members|
|Profile the market|
Support marketing and promotional activities
MANAGEMENT AND LEADERSHIP
|Coordinate work teams|
Maintain employee relations
|Produce visual merchandise displays|
Merchandise food products
Coordinate visual merchandising activities
|Advise on food products and services|
Advise on health and nutritional products and services
|SIRRRTF001||Balance and secure point-of-sale terminal|
|SIRRSTY001||Style the customer|
TRAINING AND DEVELOPMENT
|SIRXTAD001||Train others in frontline tasks|
|Analyse and achieve sales targets|
Build sales of branded products
WORKING IN INDUSTRY
|Organise and maintain the store environment|
Organise personal work requirements
Develop personal productivity