Certificate III in Retail – SIR30216
This qualification provides the skills and knowledge for an individual to be competent in retail operations. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. The qualification is suitable for an Australian apprenticeship pathway.
Individuals with this qualification are able to perform roles such as provide in-depth product and service advice in a retail environment; sell products and services in a variety of retail settings; service the point-of-sale area; organise and maintain work areas and displays and carry out specific responsibilities, such as merchandising. Possible job titles include sales assistant, senior sales assistant, customer service assistant, point-of-sale operator. 
TRAINING REQUIREMENTS
To achieve the SIR30216 Certificate III in Retail, 13 units must be completed. This is made up of all 8 Core units, plus a total of 5 Elective units. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you. All elective units are additional to those already counted towards in a lower level qualification. See entry requirements below.
LOCATION
Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.
COURSE DURATION
This course is structured through competency based training and assessment. Course duration is based on individual training requirements.
ENTRY REQUIREMENTS
To undertake this qualification, individuals will have previous retail experience in roles, such as:
- applying point-of-sale handling procedures
- interacting with customers
- operating retail technology
- performing stock control procedures
- applying safe work practices
- communicating in the workplace
- minimising theft
Examples of evidence of retail experience may include:
- job descriptions and references from current or past employers
- an entry interview to determine retail operational experience
DELIVERY MODES
This course may be delivered through a combination of class, workplace, self-paced and distance learning.
COURSE FEES
Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.
ENROLMENTS
Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 07 3117 9722 or 0409 890 298 or email info@bbht.com.au for details.
MANDATORY CORE UNITS | |
| SIRXCEG001 SIRXCEG002 SIRXCEG003 SIRXCOM002 SIRXIND001 SIRXRSK001 SIRXSLS001 SIRXWHS002 | Engage the customer Assist with customer difficulties Build customer relationships and loyalty Work effectively in a team Work effectively in a service environment Identify and respond to security risks Sell to the retail customer Contribute to workplace health and safety |
plus 5 ELECTIVE UNITSSuggested elective units: | |
COMMUNICATION AND TEAMWORK | |
| CHCDIV001 SIRXCOM003 | Work with diverse people Promote team cohesion |
DELIVERY | |
| SIRXDLV001 | Deliver food products |
FOOD AND BEVERAGE | |
| SITHFAB002 | Provide responsible service of alcohol |
FOOD SAFETY | |
| SIRRFSA001 SIRRFSA002 | Handle food safely in a retail environment Supervise a food safety program |
HEALTH AND WELLBEING | |
| SIRXHWB001 | Maintain personal health and wellbeing |
INVENTORY | |
| SIRRINV001 SIRRINV002 | Receive and handle retail stock Control stock |
MANAGEMENT AND LEADERSHIP | |
| SIRXMGT001 | Supervise and support frontline team members |
MARKETING | |
| BSBMKG401 SIRXMKT001 | Profile the market Support marketing and promotional activities |
MANAGEMENT AND LEADERSHIP | |
| SIRXMGT001A SIRXMGT002A | Coordinate work teams Maintain employee relations |
MERCHANDISING | |
| SIRRMER001 SIRRMER002 SIRRMER003 | Produce visual merchandise displays Merchandise food products Coordinate visual merchandising activities |
PRODUCT KNOWLEDGE | |
| SIRXPDK002 SIRXPDK003 | Advise on food products and services Advise on health and nutritional products and services |
RETAIL FINANCIALS | |
| SIRRRTF001 | Balance and secure point-of-sale terminal |
STYLING | |
| SIRRSTY001 | Style the customer |
TRAINING AND DEVELOPMENT | |
| SIRXTAD001 | Train others in frontline tasks |
WHOLESALE | |
| SIRWSLS002 SIRWSLS003 | Analyse and achieve sales targets Build sales of branded products |
WORKING IN INDUSTRY | |
| SIRXIND002 SIRXIND003 SIRXIND005 | Organise and maintain the store environment Organise personal work requirements Develop personal productivity |
Other Quality Training Programs Offered by BBHT
Certificate II in Hospitality | Certificate III in Hospitality | Certificate IV in Hospitality
Diploma of Hospitality | Certificate II in Retail Services | Certificate III in Retail
Certficate IV in Retail Management | Certificate II in Kitchen Operations
Certificate III in Commercial Cookery | Certificate IV in Commercial Cookery
Certificate II in Tourism | Certificate III in Tourism
Certificate IV in Travel and Tourism | Diploma of Travel and Tourism Management
Certificate II in Skills for Work and Vocational Pathways
Short Courses Programs on Offer include
Responsible Service of Alcohol | Responsible Gambling Services
Responsible Management of Licensed Venues
Customer Liaison Officer Training Program | Food Safety | Food Safety Supervisor
Coffee Making (Barista) | Introduction to Bar Operations
Introduction to Gaming Operations | Introduction to Accommodation Housekeeping
First Aid | CPR | Emergency First Aid Response in an Education and Care Setting
Custom Made Programs