Certificate III in Tourism – SIT30116
This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.
This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.
Possible job titles include adventure tourism guide, attendant or senior ride operator in an attraction or theme park, booking agent, cellar door salesperson and guide in a winery, customer service agent, guide and salesperson in an Indigenous cultural centre, inbound tour coordinator, marine tourism guide or dive tour operator, museum attendant, operations consultant for a tour operator, reservations sales agent, sales consultant, visitor information officer.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
To achieve the SIT30116 Certificate III in Tourism, 15 units must be completed. This is made up of all 4 core units, plus a total of 11 elective units. For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.
Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.
This course is structured through competency based training and assessment. Course duration is based on individual training requirements.
Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no entry requirements for this qualification.
This course may be delivered through a combination of class, workplace, self-paced and distance learning.
Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.
Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 1300-44-BBHT or 0409 890 298 or email info@bbht.com.au for details.
MANDATORY CORE UNITS |
|
| SITTIND001 SITXCCS006 SITXCOM002 SITXWHS001 |
Source and use information on the tourism and travel industry |
PLUS 11 ELECTIVE UNITS |
|
|
CONSISTING OF 3 UNITS FROM GROUP A The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.Examples of elective units relevant to specific job outcomes and contexts at this level are as follows: |
|
GROUP A – TOURISM OFFICE OPERATIONS |
|
| SITTTSL001 SITTTSL002 SITTTSL009 |
Operate online information systems |
GROUP B – TOURISM COORDINATION |
|
| SITXCCS002 SITTTSL004 SITTTSL005 SITTTSL006 SITTTSL007 SITTTSL008 SITTTSL010 |
Provide visitor information Provide advice on Australian destinations Sell tourism products and services Prepare quotations Process reservations Book supplier products and services Use a computerised reservations or operations system |
GROUP C – TOURISM DELIVERY |
|
| SITHACS001 SITTGDE004 SITTGDE005 SITTTOP001 SITTTOP002 SITTVAF001 SITTVAF002 SITTVAF003 SITXCCS001 SITXCCS004 SITXCOM003 SITXWHS002 |
Clean premises and equipment |
GROUP E – GENERAL ELECTIVES |
|
CLIENT AND CUSTOMER SERVICE, AND SALES |
|
| SIRXSLS001 SIRXPDK001 SITXCRI001 |
Sell to the retail customer Advise on products and services Respond to a customer in crisis |
COMMUNICATION AND TEAMWORK |
|
| BSBWOR203 SITXCOM001 SITXCOM004 |
Work effectively with others Source and present information Address protocol requirements |
COMPUTER OPERATIONS AND ICT MANAGEMENT |
|
| BSBITU202 BSBITU301 BSBITU306 |
Create and use spreadsheets Create and use databases Design and produce business documents |
E-BUSINESS |
|
| SITXEBS001 | Use social media in a business |
ENVIRONMENTAL SUSTAINABILITY |
|
| BSBSUS201 | Participate in environmentally sustainable work practices |
FINANCE |
|
| BSBFIA301 SITXFIN001 |
Maintain financial records Process financial transactions |
FIRST AID |
|
| HLTAID003 | Provide first aid |
FOOD AND BEVERAGE, FOOD SAFETY |
|
| SITHFAB002 SITHFAB004 SITHFAB005 SITHFAB007 SITHFAB009 SITHIND001 SITXFSA001 |
Provide responsible service of alcohol Prepare and serve non-alcoholic beverages Prepare and serve espresso coffee Serve food and beverage Conduct a product tasting for alcoholic beverages Use hygienic practices for hospitality service Use hygienic practices for food safety |
GAMING |
|
| SITHGAM001 SITHGAM002 |
Provide responsible gambling services Attend gaming machines |
HUMAN RESOURCE MANAGEMENT |
|
| SITXHRM001 | Coach others in job skills |
INVENTORY |
|
| SITXINV001 SITXINV002 SITXINV003 |
Receive and store stock Maintain the quality of perishable items Purchase goods |
