Certificate III in Tourism – SIT30116
This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.
This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.
Possible job titles include adventure tourism guide, attendant or senior ride operator in an attraction or theme park, booking agent, cellar door salesperson and guide in a winery, customer service agent, guide and salesperson in an Indigenous cultural centre, inbound tour coordinator, marine tourism guide or dive tour operator, museum attendant, operations consultant for a tour operator, reservations sales agent, sales consultant, visitor information officer.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
To achieve the SIT30116 Certificate III in Tourism, 15 units must be completed. This is made up of all 4 core units, plus a total of 11 elective units. For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.
Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.
This course is structured through competency based training and assessment. Course duration is based on individual training requirements.
Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no entry requirements for this qualification.
This course may be delivered through a combination of class, workplace, self-paced and distance learning.
Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.
Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 1300-44-BBHT or 0409 890 298 or email email@example.com for details.
MANDATORY CORE UNITS
Source and use information on the tourism and travel industry
PLUS 11 ELECTIVE UNITS
CONSISTING OF 3 UNITS FROM GROUP A
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
GROUP A – TOURISM OFFICE OPERATIONS
Operate online information systems
GROUP B – TOURISM COORDINATION
|Provide visitor information|
Provide advice on Australian destinations
Sell tourism products and services
Book supplier products and services
Use a computerised reservations or operations system
GROUP C – TOURISM DELIVERY
Clean premises and equipment
GROUP E – GENERAL ELECTIVES
CLIENT AND CUSTOMER SERVICE, AND SALES
|Sell to the retail customer|
Advise on products and services
Respond to a customer in crisis
COMMUNICATION AND TEAMWORK
|Work effectively with others|
Source and present information
Address protocol requirements
COMPUTER OPERATIONS AND ICT MANAGEMENT
|Create and use spreadsheets|
Create and use databases
Design and produce business documents
|SITXEBS001||Use social media in a business|
|BSBSUS201||Participate in environmentally sustainable work practices|
|Maintain financial records|
Process financial transactions
|HLTAID003||Provide first aid|
FOOD AND BEVERAGE, FOOD SAFETY
|Provide responsible service of alcohol|
Prepare and serve non-alcoholic beverages
Prepare and serve espresso coffee
Serve food and beverage
Conduct a product tasting for
Use hygienic practices for hospitality service
Use hygienic practices for food safety
|Provide responsible gambling services|
Attend gaming machines
HUMAN RESOURCE MANAGEMENT
|SITXHRM001||Coach others in job skills|
|Receive and store stock|
Maintain the quality of perishable items