Certificate IV in Business – BSB40120

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

  • Training Requirements
  • Location
  • Course Duration
  • Entry Requirements
  • Delivery Modes
  • Courses Fee
  • Enrolment
  • Mandatory Core Units

To achieve the BSB40120 – Certificate IV in Business, 12 units must be completed. This is made up of all 6 Core units, plus a total of 6 Elective units. Electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.

Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.

This course is structured through competency based training and assessment. Course duration is based on individual training requirements.

Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no prerequisites for entry to this qualification.

This course may be delivered through a combination of class, workplace, self-paced and distance learning.

Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.

Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 07 3117 9722 or 0409 890 298 or email info@bbht.com.au for details.

This is made up of all 6 Core units, plus a total of 6 Elective units.



Apply critical thinking to work practices
Use digital technologies to collaborate in a work environment
Build and maintain business relationships
Implement and monitor WHS policies, procedures and programs
Write complex documents
Apply communication strategies in the workplace


Group A – Technology

Group A – Self-development
BSBPEF401 Manage personal health and wellbeing
BSBPEF402 Develop personal work priorities
BSBPEF403 Lead personal development
BSBPEF502 Develop and use emotional intelligence

Group B – Leadership
BSBATSIM421 Support a positive and culturally appropriate workforce culture
BSBCMM411 Make presentations
BSBCMM412 Lead difficult conversations
BSBCRT412 Articulate, present and debate ideas
BSBCRT413 Collaborate in creative processes
BSBHRM413 Support the learning and development of teams and individuals
BSBLDR411 Demonstrate leadership in the workplace
BSBPEF501 Manage personal and professional development
BSBSTR401 Promote innovation in team environments
BSBXDB501 Support staff members with disability in the workplace
BSBXTW401 Lead and facilitate a team

Group C – Business Administration
BSBAUD412 Work within compliance frameworks
BSBHRM417 Support human resources functions and processes
BSBINS402 Coordinate workplace information systems
BSBOPS306 Record stakeholder interactions
BSBOPS401 Coordinate business resources
BSBOPS405 Organise business meetings
BSBPMG430 Undertake project work
BSBTEC401 Design and produce complex text documents
BSBTEC402 Design and produce complex spreadsheets
BSBTEC403 Apply digital solutions to work processes

Group D – Business Operations
BSBESB401 Research and develop business plans
BSBHRM415 Coordinate recruitment and onboarding
BSBINS401 Analyse and present research information
BSBMKG431 Assess marketing opportunities
BSBMKG433 Undertake marketing activities
BSBMKG434 Promote products and services
BSBOPS402 Coordinate business operational plans
BSBOPS403 Apply business risk management processes
BSBOPS404 Implement customer service strategies
BSBOPS406 Participate in organisational governance
BSBPRC402 Negotiate contracts
BSBSTR402 Implement continuous improvement
BSBSTR503 Develop organisational policy
BSBTEC405 Review and maintain organisation’s digital presence
SIRXMKT002 Use social media to engage customers
SIRXOSM005 Develop a basic website for customer engagement
SIRXSLS003 Achieve sales results

Group E – Sustainability
BSBSUS411 Implement and monitor environmentally sustainable work practices
BSBSUS412 Develop and implement workplace sustainability plans
BSBSUS413 Evaluate and report on workplace sustainability
BSBSUS511 Develop workplace policies and procedures for sustainability
CPPCMN4009 Develop team understanding of and commitment to sustainability
MSS015025 Develop a business case for sustainability improvements

Group F – Big Data
BSBXBD401 Capture and store big data
BSBXBD402 Test big data samples
BSBXBD403 Analyse big data
BSBXBD404 Use big data for operational decision making
BSBXBD405 Develop procedures for managing big data
BSBXBD406 Present big data insights
BSBXBD407 Protect big data integrity
BSBXBD408 Implement and review procedures for managing big data

Group G – Cyber Security
BSBXCS401 Maintain security of digital devices
BSBXCS402 Promote workplace cyber security awareness and best practices
BSBXCS403 Contribute to cyber security threat assessments
BSBXCS404 Contribute to cyber security risk management
BSBXCS405 Contribute to cyber security incident responses

Group H – Financial Administration
BSBFIN301 Process financial transactions
BSBFIN302 Maintain financial records
BSBFIN401 Report on financial activity
BSBHRM416 Process payroll
BSBPRC406 Conduct e-procurement
FNSACC312 Administer subsidiary accounts and ledgers
FNSACC411 Process business tax requirements
FNSACC412 Prepare operational budgets
FNSTPB402 Establish and maintain payroll systems

Group I – Records and Information Management
BSBINS402 Coordinate workplace information systems
BSBINS408 Provide information from and about records
BSBINS409 Maintain and monitor digital information and records
BSBINS410 Implement records systems for small business
BSBINS502 Coordinate data management
BSBINS504 Maintain digital repositories

Group J – Procurement
BSBPMG427 Apply project procurement procedures
BSBPRC401 Plan procurement
BSBPRC402 Negotiate contracts
BSBPRC403 Conduct international procurement
BSBPRC406 Conduct e-procurement
PSPPCM006 Select providers and develop contracts
PSPPCM007 Manage contracts
PSPPCM011 Plan to manage a contract
PSPPCM018 Conduct demand and procurement spend analysis