Certificate IV in Hospitality – SIT40416
This qualification provides the skills and knowledge for an individual to be competent in skilled operations and team leading or supervision. Work would be undertaken in various hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafés and coffee shops. The qualification is suitable for an Australian apprenticeship pathway.
Individuals with this qualification are able to perform roles such as supervising the operation of a bar or restaurant, supervising activities of a front desk or reception, supervising concierge services, providing butler services and supervising gaming operations. Possible job titles include food and beverage supervisor, front office supervisor, concierge, butler and gaming supervisor.
To achieve the SIT40416 Certificate IV in Hospitality, 21 units must be completed. This is made up of all 9 Core units, plus a total of 12 Elective units. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.
Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.
This course is structured through competency based training and assessment. Course duration is based on individual training requirements.
Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no prerequisites for entry to this qualification.
This course may be delivered through a combination of class, workplace, self-paced and distance learning.
Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.
Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 07 3117 9722 or 0409 890 298 or email info@bbht.com.au for details.
MANDATORY CORE UNITS |
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| BSBDIV501 SITHIND004 SITXCCS007 SITXCOM005 SITXFIN003 SITXHRM001 SITXHRM003 SITXMGT001 SITXWHS003 |
Manage diversity in the workplace Work effectively in hospitality service Enhance customer service experiences Manage conflict Manage finances within a budget Coach others in job skills Lead and manage people Monitor work operations Implement and monitor work health and safety practices |
PLUS 12 ELECTIVE UNITS |
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MUST COMPLETE 1 HYGIENE UNIT |
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| SITHIND001 SITXFSA001 |
Use hygienic practices for hospitality service Use hygienic practices for food safety |
PLUS 11 JOB SPECIFIC UNITS |
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| Examples of elective units relevant to specific job outcomes and contexts at this level are as follows: | |
CONCIERGE |
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| BSBITU306 SITHACS005 SITHACS006 SITTIND001 SITTTSL002 SITTTSL008 SITTTSL009 SITXCCS002 SITXCCS004 SITXCRI001 SITXLAN003 |
Design and produce business documents Provide porter services Provide valet services Source and use information on the tourism and travel industry Access and interpret product information Book supplier products and services Process travel-related documentation Provide visitor information Provide lost and found services Respond to a customer in crisis Conduct oral communication in a language other than English |
FOOD AND BEVERAGE SUPERVISOR |
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| SITHFAB002 SITHFAB011 SITHFAB012 SITHFAB013 SITHFAB014 SITHFAB016 SITHFAB017 SITXCOM004 SITXHRM002 SITXINV003 SITXWHS002 |
Provide responsible service of alcohol |
FRONT OFFICE SUPERVISOR |
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| BSBFIA301 BSBITU306 SITHACS008 SITTTSL007 SITTTSL010 SITXCCS002 SITXCOM004 SITXCRI001 SITXFIN001 SITXHRM002 SITXLAN003 |
Maintain financial records Design and produce business documents Provide accommodation reception services Process reservations Use a computerised reservations or operations system Provide visitor information Address protocol requirements Respond to a customer in crisis Process financial transactions Roster staff Conduct oral communication in a language other than English |
GAMING SUPERVISOR IN A CLUB, HOTEL OR CASINO |
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| BSBITU306 SITHFAB002 SITHFAB003 SITHGAM001 SITHGAM002 SITHGAM003 SITHGAM004 SITHGAM005 SITXHRM002 SITXINV003 SITXWHS002 |
Design and produce business documents |
