Certificate IV in Retail Management SIR40316

This qualification provides the skills and knowledge for an individual to be competent in retail operations. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. The qualification is suitable for an Australian apprenticeship pathway.

Individuals with this qualification are able to perform roles such as provide in-depth product and service advice in a retail environment; sell products and services in a variety of retail settings; service the point-of-sale area; organise and maintain work areas and displays and carry out specific responsibilities, such as merchandising. Possible job titles include sales assistant, senior sales assistant, customer service assistant, point-of-sale operator.

  • Training Requirements
  • Location
    -
  • Course Duration
  • Entry Requirements
  • Delivery Modes
  • Courses Fee
  • Enrolment
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  • Mandatory Core Units

To achieve the SIR40316 Certificate IV in Retail Management, 11 units must be completed. This is made up of all 7 Core units, plus a total of 4 Elective units. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you. All elective units are additional to those already counted towards in a lower level qualification. See entry requirements below.

Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.

Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time.

To undertake this qualification, individuals will

  • have achieved a Certificate III in Retail
    or
  • have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail such as:
    • customer service
    • supervising work teams and employee relations
    • sales performance
    • store safety and security.

Examples of evidence of retail management experience may include:

  • job descriptions and references from current or past employers
  • an entry interview to determine retail management experience.

This course may be delivered through a combination of class, workplace, self-paced and distance learning.

Please phone Brisbane Business & Hospitality Training to discuss fee details for this course. Possible Government Incentives may be available. Please contact your local Australian Apprenticeship Centre for details.

Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 07 3117 9722 or 0409 890 298 or email info@bbht.com.au for details.

MANDATORY CORE UNITS

SIRRRTF002 
SIRXCEG004 
SIRXHRM002 
SIRXMGT002 
SIRXRSK002 
SIRXSLS003 
SIRXWHS003
Monitor retail store financials
Create a customer centric culture
Maintain employee relations
Lead a frontline team
Maintain store security
Achieve sales results
Maintain workplace safety

plus 4 ELECTIVE UNITS

Suggested Elective Units:

CUSTOMER ENGAGEMENT

BSBCUS401Coordinate implementation of customer service strategies

CHANGE MANAGEMENT

SIRXCHA001Facilitate the change process

COMMUNICATION AND TEAMWORK

CHCDIV001Work with diverse people

FOOD SAFETY

SIRRFSA001 
SIRRFSA002
Handle food safely in a retail environment
Supervise a food safety program

HEALTH AND WELLBEING

SIRXHWB002Promote workplace health and wellbeing

FINANCE

BSBFIA402A

BSBSMB402A

BSBSMB406A

SIRXFIN004A

Report on financial activity

Plan small business finances

Manage small business finances

Manage financial resources

FOOD SAFETY

SIRRFSA302Monitor food safety program

HUMAN RESOURCE MANAGEMENT

SIRXHRM001 
SITXHRM002
Recruit, select and induct team members
Roster staff

INNOVATION

BSBINN301Promote innovation in a team environment

MANAGEMENT AND LEADERSHIP

BSBMGT402Implement operational plan

INVENTORY

SIRRINV002Control stock

MARKETING

BSBMKG401 
SIRXMKT002 
SIRXMKT003
Profile the market
Use social media to engage customers
Manage promotional activities

MERCHANDISING

SIRRMER003Coordinate visual merchandising activities

RETAIL FINANCIALS

BSBFIA302 
BSBSMB406
Process payroll
Manage small business finances

TRAINING AND DEVELOPMENT

SIRXTAD002Develop the retail frontline

WORKING IN INDUSTRY

SIRXIND005Develop personal productivity