Certificate IV in Retail Management SIR40316
This qualification provides the skills and knowledge for an individual to be competent in retail operations. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. The qualification is suitable for an Australian apprenticeship pathway.
Individuals with this qualification are able to perform roles such as provide in-depth product and service advice in a retail environment; sell products and services in a variety of retail settings; service the point-of-sale area; organise and maintain work areas and displays and carry out specific responsibilities, such as merchandising. Possible job titles include sales assistant, senior sales assistant, customer service assistant, point-of-sale operator.
To achieve the SIR40316 Certificate IV in Retail Management, 11 units must be completed. This is made up of all 7 Core units, plus a total of 4 Elective units. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you. All elective units are additional to those already counted towards in a lower level qualification. See entry requirements below.
Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.
Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time.
To undertake this qualification, individuals will
- have achieved a Certificate III in Retail
- have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail such as:
- customer service
- supervising work teams and employee relations
- sales performance
- store safety and security.
Examples of evidence of retail management experience may include:
- job descriptions and references from current or past employers
- an entry interview to determine retail management experience.
This course may be delivered through a combination of class, workplace, self-paced and distance learning.
Please phone Brisbane Business & Hospitality Training to discuss fee details for this course. Possible Government Incentives may be available. Please contact your local Australian Apprenticeship Centre for details.
Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 07 3117 9722 or 0409 890 298 or email firstname.lastname@example.org for details.
MANDATORY CORE UNITS
|Monitor retail store financials|
Create a customer centric culture
Maintain employee relations
Lead a frontline team
Maintain store security
Achieve sales results
Maintain workplace safety
plus 4 ELECTIVE UNITS
|Suggested Elective Units:|
|BSBCUS401||Coordinate implementation of customer service strategies|
|SIRXCHA001||Facilitate the change process|
COMMUNICATION AND TEAMWORK
|CHCDIV001||Work with diverse people|
|Handle food safely in a retail environment|
Supervise a food safety program
HEALTH AND WELLBEING
|SIRXHWB002||Promote workplace health and wellbeing|
|Report on financial activity|
Plan small business finances
Manage small business finances
Manage financial resources
|SIRRFSA302||Monitor food safety program|
HUMAN RESOURCE MANAGEMENT
|Recruit, select and induct team members|
|BSBINN301||Promote innovation in a team environment|
MANAGEMENT AND LEADERSHIP
|BSBMGT402||Implement operational plan|
|Profile the market|
Use social media to engage customers
Manage promotional activities
|SIRRMER003||Coordinate visual merchandising activities|
Manage small business finances
TRAINING AND DEVELOPMENT
|SIRXTAD002||Develop the retail frontline|
WORKING IN INDUSTRY
|SIRXIND005||Develop personal productivity|