Certificate IV in Travel and Tourism – SIT40116
This qualification reflects the role of skilled operators who use a broad range of tourism or travel skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members.
This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses.
Possible job titles include account coordinator, assistant manager, marketing coordinator, operations supervisor, product coordinator, promotions officer, reservations sales or call centre supervisor, senior operations coordinator, senior or supervisory retail consultant, sales coordinator, sales executive.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
To achieve the SIT40116 Certificate IV in Tourism, 19 units must be completed. This is made up of all 7 core units, plus a total of 12 elective units. For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.
Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.
This course is structured through competency based training and assessment. Course duration is based on individual training requirements.
Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no entry requirements for this qualification.
This course may be delivered through a combination of class, workplace, self-paced and distance learning.
Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.
Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 1300-44-BBHT or 0409 890 298 or email info@bbht.com.au for details.
MANDATORY CORE UNITS | |
| SITTIND001 SITXCCS007 SITXCOM002 SITXCOM005 SITXFIN002 SITXHRM001 SITXWHS003 | Source and use information on the tourism and travel industry |
PLUS 12 ELECTIVE UNITS | |
CONSISTING OF 6 UNITS FROM GROUP A PLUS 6 ADDITIONAL UNITS
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification. | |
GROUP A | |
TOURISM AND TRAVEL COORDINATION | |
| SITXCCS002 SITTTOP003 SITTTSL002 SITTTSL003 SITTTSL004 SITTTSL005 SITTTSL006 SITTTSL007 SITTTSL009 SITTTSL010 SITTTSL011 SITTTSL015 SITTTSL016 SITTTSL017 | Provide visitor information |
TOURISM DELIVERY | |
SITTGDE004
SITTGDE007
SITTGDE011 | Lead tour groups |
GROUP B | |
COMMUNICATION AND TEAMWORK | |
| BSBCMM401 BSBWRT401 SITXCOM004 | Make a presentation |
COMPUTER OPERATIONS AND ICT MANAGEMENT | |
| BSBITU301 BSBITU302 BSBITU306 BSBITU402 | Create and use databases Create electronic presentations Design and produce business documents Develop and use complex spreadsheetss |
CRISIS MANAGEMENT | |
| SITXCRI001 | Respond to a customer in crisis |
E-BUSINESS | |
| SITXEBS001 | Use social media in a business |
ENVIRONMENTAL SUSTAINABILITY | |
| BSBSUS401 | Implement and monitor environmentally sustainable work practices |
FINANCE | |
| BSBFIA401 SITXFIN001 SITXFIN003 | Prepare financial reports Process financial transactions Manage finances within a budget |
FIRST AID | |
| HLTAID003 | Provide first aid |
FOOD SAFETY | |
| SITXFSA001 | Use hygienic practices for food safety |
MARKETING AND PUBLIC RELATIONS | |
| BSBMKG401 BSBMKG412 BSBREL401 SITXMPR001 SITXMPR002 SITXMPR003 SITXMPR004 SITXMPR005 | Profile the market Conduct e-marketing communications Establish networks Coordinate production of brochures and marketing materials Create a promotional display or stand Plan and implement sales activities Coordinate marketing activities Participate in cooperative online marketing initiatives |
PLANNING AND PRODUCT DEVELOPMENT | |
| SITTPPD001 SITTPPD002 SITTPPD003 SITTPPD004 | Package tourism products Develop interpretive activities Coordinate and operate sustainable tourism activities Develop in-house recreational activities |
SUPERVISION | |
| SITXHRM002 SITXHRM003 SITXMGT001 | Roster staff Lead and manage people Monitor work operations |
SUPERVISION | |
| SITXWHS002 | Identify hazards, assess and control safety risks |
