Certificate IV in Travel and Tourism – SIT40116
This qualification reflects the role of skilled operators who use a broad range of tourism or travel skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members.
This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses.
Possible job titles include account coordinator, assistant manager, marketing coordinator, operations supervisor, product coordinator, promotions officer, reservations sales or call centre supervisor, senior operations coordinator, senior or supervisory retail consultant, sales coordinator, sales executive.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
To achieve the SIT40116 Certificate IV in Tourism, 19 units must be completed. This is made up of all 7 core units, plus a total of 12 elective units. For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.
Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.
This course is structured through competency based training and assessment. Course duration is based on individual training requirements.
Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no entry requirements for this qualification.
This course may be delivered through a combination of class, workplace, self-paced and distance learning.
Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.
Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 1300-44-BBHT or 0409 890 298 or email firstname.lastname@example.org for details.
MANDATORY CORE UNITS
Source and use information on the tourism and travel industry
PLUS 12 ELECTIVE UNITS
CONSISTING OF 6 UNITS FROM GROUP A
PLUS 6 ADDITIONAL UNITS
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
TOURISM AND TRAVEL COORDINATION
Provide visitor information
Lead tour groups
COMMUNICATION AND TEAMWORK
Make a presentation
COMPUTER OPERATIONS AND ICT MANAGEMENT
|Create and use databases|
Create electronic presentations
Design and produce business documents
Develop and use complex spreadsheetss
|SITXCRI001||Respond to a customer in crisis|
|SITXEBS001||Use social media in a business|
|BSBSUS401||Implement and monitor environmentally sustainable work practices|
|Prepare financial reports|
Process financial transactions
Manage finances within a budget
|HLTAID003||Provide first aid|
|SITXFSA001||Use hygienic practices for food safety|
MARKETING AND PUBLIC RELATIONS
|Profile the market|
Conduct e-marketing communications
Coordinate production of brochures and marketing materials
Create a promotional display or stand
Plan and implement sales activities
Coordinate marketing activities
Participate in cooperative online
PLANNING AND PRODUCT DEVELOPMENT
|Package tourism products|
Develop interpretive activities
Coordinate and operate sustainable
Develop in-house recreational activities
Lead and manage people
Monitor work operations
|SITXWHS002||Identify hazards, assess and control safety risks|