Diploma of Business – BSB50120

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have frontline management accountabilities.

Individuals in these roles carry out moderately complex tasks in a specialist field of expertise that requires business operations skills. They may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

  • Training Requirements
  • Location
  • Course Duration
  • Entry Requirements
  • Delivery Modes
  • Courses Fee
  • Enrolment
  • Mandatory Core Units

To achieve the BSB50120 – Diploma of Business, 12 units must be completed. This is made up of all 5 Core units, plus a total of 7 Elective units. Electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.

Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.

This course is structured through competency based training and assessment. Course duration is based on individual training requirements.

Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no prerequisites for entry to this qualification.

This course may be delivered through a combination of class, workplace, self-paced and distance learning.

Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.

Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 07 3117 9722 or 0409 890 298 or email info@bbht.com.au for details.

This is made up of all 5 Core units, plus a total of 7 Elective units.



Develop critical thinking in others
Manage budgets and financial plans
Manage business resources
Develop workplace policies and procedures for sustainability
Lead communication in the workplace


Group A – Business Operations
BSBFIN502 Manage financial compliance
BSBFIN601 Manage organisational finances
BSBHRM525 Manage recruitment and onboarding
BSBHRM526 Manage payroll
BSBHRM529 Coordinate separation and termination processes
BSBINS512 Monitor business records systems
BSBOPS502 Manage business operational plans
BSBOPS503 Develop administrative systems
BSBOPS504 Manage business risk
BSBOPS601 Develop and implement business plans
BSBPMG430 Undertake project work
BSBPMG530 Manage project scope
BSBPRC505 Manage ethical procurement strategy
BSBSTR503 Develop organisational policy
BSBSTR603 Develop business continuity plans
BSBSUS601 Lead corporate social responsibility
BSBTWK503 Manage meetings

Group B – Leadership
BSBHRM412 Support employee and industrial relations
BSBHRM521 Facilitate performance development processes
BSBLDR521 Lead the development of diverse workforces
BSBLDR522 Manage people performance
BSBLDR523 Lead and manage effective workplace relationships
BSBPEF501 Manage personal and professional development
BSBTWK501 Lead diversity and inclusion
BSBTWK502 Manage team effectiveness
BSBXDB501 Support staff members with disability in the workplace
BSBXDB502 Adapt organisations to enhance accessibility for people with disability

Group C – Organisational Development
BSBCRT412 Articulate, present and debate ideas
BSBCRT512 Originate and develop concepts
BSBCRT611 Apply critical thinking for complex problem solving
BSBHRM531 Coordinate health and wellness programs
BSBLDR601 Lead and manage organisational change
BSBPEF401 Manage personal health and wellbeing
BSBPEF502 Develop and use emotional intelligence
BSBSTR501 Establish innovative work environments
BSBSTR502 Facilitate continuous improvement
BSBSTR601 Manage innovation and continuous improvement
BSBSUS412 Develop and implement workplace sustainability plans
BSBSUS413 Evaluate and report on workplace sustainability
BSBTWK601 Develop and maintain strategic business networks

Group D – Compliance
BSBAUD411 Participate in quality audits
BSBAUD513 Report on quality audits
BSBAUD514 Interpret compliance requirements
BSBAUD515 Evaluate and review compliance
BSBLEG522 Apply legal principles in contract law matters
BSBOPS602 Monitor corporate governance activities
BSBWHS521 Ensure a safe workplace for a work area

Group E – Business Development
BSBMKG541 Identify and evaluate marketing opportunities
BSBMKG546 Develop social media engagement plans
BSBMKG548 Forecast international market and business needs
BSBMKG549 Profile and analyse consumer behaviour for international markets
BSBMKG550 Promote products and services to international markets
BSBOPS404 Implement customer service strategies
BSBOPS505 Manage organisational customer service
BSBPRC502 Manage supplier relationships
BSBTWK401 Build and maintain business relationships
SIRXMGT005 Lead the development of business opportunities
SIRXMKT006 Develop a social media strategy
SIRXSLS004 Drive sales results

Group F – Digital and Data
BSBDAT501 Analyse data
BSBINS502 Coordinate data management
BSBTEC403 Apply digital solutions to work processes
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTEC501 Develop and implement an e-commerce strategy
BSBTEC601 Review organisational digital strategy
BSBXBD501 Develop big data strategy
BSBXCS402 Promote workplace cyber security awareness and best practices
SIRXECM003 Design an ecommerce site

Group G – Records and Information Management
BSBINS501 Implement information and knowledge management systems
BSBINS504 Maintain digital repositories
BSBINS512 Monitor business records systems
BSBINS513 Contribute to records management framework
BSBINS514 Contribute to records retention and disposal schedule
BSBINS515 Participate in archiving activities
BSBINS601 Manage knowledge and information
CUAPRE401 Implement preventative conservation activities

Group H – Procurement
BSBPMG537 Manage project procurement
BSBPRC501 Manage procurement strategies
BSBPRC502 Manage supplier relationships
BSBPRC503 Manage international procurement
BSBPRC504 Manage a supply chain
BSBPRC505 Manage ethical procurement strategy
PSPPCM008 Manage contract performance
PSPPCM009 Finalise contracts
PSPPCM010 Manage procurement risk
PSPPCM012 Plan for procurement outcomes
PSPPCM013 Make procurement decisions
PSPPCM015 Conduct and manage coordinated procurement
PSPPCM016 Plan and implement strategic sourcing
PSPPCM017 Plan and implement procurement category management
PSPPCM018 Conduct demand and procurement spend analysis

Group I – Evaluations
DEFEVL001 Develop an evaluation program
DEFEVL002 Evaluate and report collected information
DEFEVL003 Maintain and enhance professional practice
DEFEVL004 Evaluate a training and assessment system
DEFEVL005 Evaluate a community based program
DEFEVL006 Evaluate business performance