Diploma of Travel and Tourism Management – SIT50116 | Brisbane Hospitality and Business Training

Diploma of Travel and Tourism Management – SIT50116

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.

This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.

Possible job titles include inbound groups manager, inbound sales manager, incentives manager, tour operations manager, marketing manager, product development manager, reservations manager, travel agency manager, sales manager, visitor information centre manager.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

To achieve the SIT50116 Diploma of Travel and Tourism Management, 23 units must be completed. This is made up of all 12 core units, plus a total of 11 elective units. For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.

Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.

This course is structured through competency based training and assessment. Course duration is based on individual training requirements.

Students who wish to enrol in Brisbane Business & Hospitality Training programs are required to obtain a copy of the Student Handbook before making a final decision on training. There are no entry requirements for this qualification.

This course may be delivered through a combination of class, workplace, self-paced and distance learning.

Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.

Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 1300-44-BBHT or 0409 890 298 or email info@bbht.com.au for details.

MANDATORY CORE UNITS
BSBDIV501 SITTIND001 SITXCCS007 SITXCCS008 SITXCOM005 SITXFIN002 SITXFIN003 SITXFIN004 SITXHRM003 SITXMGT001 SITXMGT002 SITXWHS003	Manage diversity in the workplace Source and use information on the tourism and travel industry Enhance customer service experiences Develop and manage quality customer service practices Manage conflict Interpret financial information Manage finances within a budget Prepare and monitor budgets Lead and manage people Monitor work operations Establish and conduct business relationships Implement and monitor work health and safety practices
PLUS 11 ELECTIVE UNITS
CONSISTING OF 6 UNITS FROM GROUP A PLUS 5 ADDITIONAL UNITS The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
GROUP A
TOURISM AND TRAVEL COORDINATION
SITTTOP003 SITTTSL002 SITTTSL003 SITTTSL004 SITTTSL005 SITTTSL006 SITTTSL007 SITTTSL008 SITTTSL009 SITTTSL010 SITTTSL011 SITTTSL015 SITTTSL016 SITTTSL017 SITXCCS002	Allocate tour or activity resources Access and interpret product information Provide advice on international destinations Provide advice on Australian destinations Sell tourism products and services Prepare quotations Process reservations Book supplier products and services Process travel-related documentation Use a computerised reservations or operations system Source airfares for domestic flights Administer billing and settlement plans Provide specialist advice on cruises Maintain product inventories Provide visitor information
TOURISM DELIVERY
SITTGDE004 SITTGDE005 SITTGDE011 SITTTOP001 SITTTOP002 SITTTOP004 SITTTOP005	Lead tour groups Prepare and present tour commentaries or activities Coordinate and operate tours Load touring equipment and supplies Provide outdoor catering Set up and operate a camp site Operate tours in a remote area
GROUP B
ADMINISTRATION AND COMMUNICATION
BSBADM502 BSBCMM401 BSBWRT401 SITXCOM004	Manage meetings Make a presentation Write complex documents Address protocol requirements
CRISIS MANAGEMENT
SITXCRI001	Respond to a customer in crisis
ENVIRONMENTAL SUSTAINABILITY
BSBSUS401	Implement and monitor environmentally sustainable work practices
FINANCE
BSBFIA303 BSBFIA401	Process accounts payable and receivable Prepare financial reports
FIRST AID
HLTAID003	Provide first aid
FOOD SAFETY
SITXFSA001	Use hygienic practices for food safety
GOVERNANCE AND LEGAL COMPLIANCE
SITXGLC001	Research and comply with regulatory requirements
HUMAN RESOURCE MANAGEMENT
SITXHRM002 SITXHRM004 SITXHRM005 SITXHRM006	Roster staff Recruit, select and induct staff Manage volunteers Monitor staff performance
MANAGEMENT AND LEADERSHIP
BSBRSK501 SITXMGT003	Manage risk Manage projects
MARKETING AND PUBLIC RELATIONS
BSBMKG401 BSBMKG509 SITXMPR001 SITXMPR002 SITXMPR004	Profile the market Implement and monitor direct marketing activities Coordinate production of brochures and marketing materials Create a promotional display or stand Coordinate marketing activities
PLANNING AND PRODUCT DEVELOPMENT
SITTPPD001 SITTPPD002 SITTPPD004 SITTPPD007	Package tourism products Develop interpretive activities Develop in-house recreational activities Research and analyse tourism data
WORK HEALTH AND SAFETY
SITXWHS002	Identify hazards, assess and control safety risks

Diploma of Travel and Tourism Management – SIT50116

MANDATORY CORE UNITS

PLUS 11 ELECTIVE UNITS

GROUP A

TOURISM AND TRAVEL COORDINATION

TOURISM DELIVERY

GROUP B

ADMINISTRATION AND COMMUNICATION

CRISIS MANAGEMENT

ENVIRONMENTAL SUSTAINABILITY

FINANCE

FIRST AID

FOOD SAFETY

GOVERNANCE AND LEGAL COMPLIANCE

HUMAN RESOURCE MANAGEMENT

MANAGEMENT AND LEADERSHIP

MARKETING AND PUBLIC RELATIONS

PLANNING AND PRODUCT DEVELOPMENT

WORK HEALTH AND SAFETY

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