Hospitality Specialist – Front of House – Certificate III in Hospitality – SIT30716
This apprenticeship reflects the role of skilled operators who use a range of well-developed hospitality skills. They use discretion and judgement and have a sound knowledge of industry operations. They will work with some independence and under limited supervision and may provide operational advice and support to team members. This apprenticeship allows for specialisation in a wide range of Front of House functions for organisations such as restaurants. To successfully complete this apprenticeship, participants must complete the minimum requirements for the Certificate III in Hospitality and an additional 5 units of competency. This program is offered only under the UserChoice Program and partly funded by the Queensland Government – Department of Education and Training.
To complete the Hospitality Specialist – Front of House apprenticeship, 20 units must be
completed. This is made up of all 7 Core units, plus a total of 13 Elective units. For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome. These elective units can be chosen when consulting one of the Brisbane Business & Hospitality staff who can offer you guidance and assistance to choose the right stream for you.
Brisbane Business & Hospitality Training can deliver this training throughout Metropolitan and Regional Queensland.
This course is structured through competency based training and assessment. Course duration is based on individual training requirements.
Participants undertaking this apprenticeship must be employed in a Front of House role within organisations such as restaurants.
This course may be delivered through a combination of class, workplace, self-paced and
distance learning.
Please phone Brisbane Business & Hospitality Training to discuss fee details for this course.
Brisbane Business & Hospitality Training has a rolling intake. Continuous enrolments allow students to commence training at any time. Enrolments for traineeships involve a consultant visiting your workplace to complete paperwork and answer questions. Call Brisbane Business & Hospitality Training on 07 3117 9722 or 0409 890 298 or email info@bbht.com.au for details.
MANDATORY CORE UNITS |
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| BSBWOR203B SITHIND201 SITHIND301 SITXCCS303 SITXCOM201 SITXHRM301 SITXWHS101 |
Work effectively with others |
PLUS 13 ELECTIVE UNITS |
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MUST COMPLETE 1 FOOD SAFETY UNIT: |
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| SITHIND101 SITXFSA101 |
Use hygienic practices for hospitality service Use hygienic practices for food safety |
PLUS 12 JOB SPECIFIC UNITS:Examples of elective units relevant to specific job outcomes and contexts at this level are as follows: |
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BAR ATTENDANT IN A HOTEL OR CLUB |
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| SITHFAB101 SITHFAB201 SITHFAB202 SITHFAB304 SITXFIN201 SITXINV201 SITXINV301 |
Clean and tidy bar areas Provide responsible service of alcohol Operate a bar Provide advice on beers, spirits and liqueurs Process financial transactions Receive and store stock Purchase goods |
FRONT DESK RECEPTIONIST IN A HOTEL |
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| BSBCMM201 BSBITU306 SITHACS303 SITTTSL305 SITTTSL308 SITXCCS201 SITXFIN201 |
Communicate in the workplace Design and produce business documents Provide accommodation reception services Process reservations Use a computerised reservations or operations system Provide visitor information Process financial transactions |
GAMING ATTENDANT IN CLUB, HOTEL OR CASINO |
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| SITHFAB201 SITHGAM201 SITHGAM202 SITHGAM203 SITHGAM204 SITHGAM301 SITXFIN201 |
Provide responsible service of alcohol Provide responsible gambling services Attend gaming machines Operate a TAB outlet Conduct Keno games Analyse and report on gaming machine data Process financial transactions |
WAITER IN A RESTAURANT |
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| BSBSUS201 SITHFAB201 SITHFAB304 SITHFAB305 SITHFAB307 SITHFAB309 SITHFAB310 |
Participate in environmentally sustainable work practices Provide responsible service of alcohol Provide advice on beers, spirits and liqueurs Provide advice on Australian wines Provide table service of food and beverage Provide advice on food Provide advice on food and beverage matching |
